Customer Success Trainer - Remote

Job DescriptionRequirementsAbout the CompanyAchieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course schedules that empower non-traditional college students to test out of college credits and earn higher level professional licenses.Role Overview:The Trainer works with department leaders and subject matter experts. Continuously improves and develops training materials to help improve overall performance. The Trainer also shares responsibility for auditing calls and accounts, and collaborates closely with Operations for process clarification and updates.Roles & Responsibilities:Proficiency with Google Apps (Google Sheet, Google, PowerPoint)Excellent communication skillsComfortable talking in front of a group as well as one-on-one with an individualAble to give and receive feedback effectivelyCan drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)Demonstrates a positive "can do" demeanor, has fun and gains energy from working with othersProfessionalism and takes direction well; organized, displays sound judgment, has solid problem-solving, and critical thinking skillsStrong organizational, multi-tasking and time management skillsDesired Skills & Experience:Maintains expert-level knowledge in departments to evaluate and propose action steps to improve processesAct as Subject Matter Expert for our products and best practices of useCreate and maintain training materialsFacilitates and delivers training sessionsFacilitates learning solutions, preparing plans according to department needs and providing a high-impact, interactive environmentEncourages participation and builds learner motivation during sessionsCollaborates with the training manager to assess, design, develop and maintain training solutions and componentsProvides reporting to department and training managementIdentify training needs by evaluating strengths and weaknessesDirect structured learning experiences and monitor their quality resultsCommunicates effectively and proactively with subject matter experts and department leadersEnsure deliverables are completed in scope and on scheduleAssists in measuring the effectiveness of learningMeasures the impact of his/her development effortsIdentifies areas for cross-training and support and implements the training to support the objectiveAssist in updating of SOPsMaintains records for training programs, including evaluations, employee participation, and LMS recordsJob Details: