Telephone Operator

At Goldschmitt and Associates LLC (G&A), we're not just another company-we're a catalyst for innovation and impact, and we're inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation and system modernization for some of the nation's most important federal agencies.Our culture is built on creativity and collaboration. We offer flexible schedules, telework options, and an environment where your ideas truly matter. At G&A, you won't just clock in-you'll be solving real-world challenges and working on projects that make a difference in the lives of millions.Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt. Whether you're a tech enthusiast, a strategic thinker, or a problem-solver, at G&A, you'll have the opportunity to level up your career while making a real-world impact.If you're ready to be part of a company that values purpose as much as progress, G&A is the place for you!Summary:Goldschmitt and Associates is seeking a Telephone Operator for an onsite position in Philadelphia, Pennsylvania in support of the US Department of Veteran Affairs.Job Duties and Responsibilities:Route patient and other inquiries to the correct CMCVAMC location and program with accuracy and calm professionalismHandle emergency calls and support distraught or emotionally distressed callers with steady composure, empathy, and clear communicationMonitor emergency calls for patients while maintaining grace under pressure and strict adherence to safety protocolsNecessary Skills and Knowledge:Possess the demonstrated ability to remain composed, professional, and solutions-focused in high-stress or emergency situationsand maintain acute attention to detailMinimum Qualifications:Possess at least 1 year of contact center experiencePossess prior experience, knowledge, and understanding of medical terminologyPossess a high school diploma or equivalent certification, such as a General Educational Development (GED) diplomaPossess the ability to pass a Tier 1 National Agency Check with Inquiries (NACI) investigation and maintain eligibility, including possessing United States citizenshipPrevious experience of Microsoft Office Suite, including Excel, Outlook, and WordNOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.Goldschmitt and Associates offers the following benefits:401(k) with immediate vestingPaid Federal HolidaysTuition ReimbursementMedical Insurance, including Vision and Dental InsuranceEmployer-Paid Short-Term and Long-Term DisabilityEmployer Paid Life InsuranceSupplemental Life InsuranceFSA/HSA ProgramsCommuter Benefits ProgramAdoption Assistance ProgramEmployee Assistance Program (EAP)Caregiver Support ProgramHealth Advocacy ProgramFinancial Wellbeing SupportGoldschmitt and Associates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.