Operations Director

Reports to: Executive Director Status: Full-Time, Exempt Direct Reports: Program Coordinator Project Coordinator Indirect Reports: Visitor Service Specialist Seasonal Visitor Service Field Staff Hours: 8:30 am -4:30 pm, Monday-Friday Location: 4033 SW Canyon Road Portland, OR Hybrid schedule: Typically, 3 days remote, 2 days in-office This may vary based upon special events. Monday is a required in-office day. Some evening, holiday and weekend work may be required. Salary: $70,000 – $80,000 Benefits: Health: EWP offers competitive health, vision and dental insurance for full-time employees. Retirement: EWP offers a SIMPLE IRA with 3% maximum match. Transportation: EWP covers parking or transit costs for trips to and from work and work-related trips. Paid Time Off: EWP provides days off for 9 holidays, plus one floating day. Sick leave is accrued with a maximum of 80 hours/year. Vacation is accrued with a maximum of 120 hours/year. POSITION The Operations Director manages EWP’s free intrapark shuttle, offsite OVERVIEW parking services, seasonal visitor service staff, data collection and analysis, and park planning efforts. The Operations Director oversees the Program Coordinator and Project Coordinator, ensuring staff have what they need to be successful. This position has three main areas of responsibility: · Staff Management and Team Development · Partner Engagement · Project Management This role is critical in setting the culture and direction of the organization by reflecting the organizations’ core values and demonstrating a commitment to diversity, equity, and inclusion. Explore Washington Park (EWP) EWP is a 501(c)3 non-profit dedicated to connecting people with the culture, diversity, and wonder of nature in Washington Park in Portland, Oregon. Our mission is to provide an accessible, inclusive, and cohesive experience for all who visit Portland’s destination park. We are guided by the Washington Park Strategic Operations Plan and the following principles: · We are caretakers of the natural world. · We eliminate barriers that exclude. · We are stewards of exploration. · We embody the nature of Portland. · We are One Park – a community of destinations. EWP provides services 7-days/week, year-round including a free shuttle, traffic management and offsite parking services, visitor information services, park planning and marketing. The board of directors includes director-level representation from the Oregon Zoo, Portland Parks & Recreation, World Forestry Center, Hoyt Arboretum Friends, Portland Japanese Garden, TriMet, Travel Portland, and the two adjoining neighborhood associations. We are an equal opportunity employer and are committed to building a diverse team that represents a variety of backgrounds and perspectives. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. For more information about the organization please visit explorewashingtonpark.org. Washington Park Washington Park is one of Portland’s oldest parks. At 410 acres, it is home to Hoyt Arboretum, Portland Japanese Garden, World Forestry Center, Oregon Zoo, and the International Rose Test Garden. In addition to the cultural institutions, the Park includes the Oregon Holocaust Memorial and Vietnam Veterans of Oregon Memorial, historic monuments, playgrounds, an archery range, tennis courts, group picnic sites, over 15 miles of trails connected to Forest Park, and a TriMet MAX Light Rail station. More than 3.5 million visitors enjoy the Park each year, making it one of Oregon’s top tourist destinations. DUTIES AND RESPONSIBILITIES Staff Management and Team Development - 35% Ensure staff goals and milestones are clearly defined and effective performance is achieved · Manage and grow direct reports: o Project Coordinator, who: § Helps manage EWP’s data efforts and projects with partners and contractors, including the free shuttle provider § Provides operational support to field staff as needed o Program Coordinator, who: § Helps oversee field operations including traffic management, offsite parking operations, visitor service staff § Manages the Visitor Service Specialist · Support the Executive Director to: o Develop a strong team culture o Identify areas of organizational growth · Support the Marketing Director to: o Ensure strong collaboration between the Operations and Marketing departments o Grow EWP’s equity efforts in coordination with the Equity Outreach Specialist · Serve on EWP’s Leadership Team Partner Engagement 30% Ensure alignment between Park partners and EWP · Manage and grow partnerships with key partners · Develop EWP program reports for stakeholders · Manage the Washington Park Safety and Security Committee o This committee consist of safety and security staff from core partners who meet to coordinate on parkwide safety issues · Manage the Transportation Advisory Committee o This committee consist of Deputy and Operations Directors from core partners who meet to discusses parkwide issues such as parking rate increases and parkwide planning efforts Project Management 25% Ensure key projects are completed and meet expectations. · Project budget o Track expenses to ensure projects stay within the operations budget · Project outcomes Define the scope, timeline, outcomes and necessary resources to complete special projects, and direct staff and consultants as needed o Develop metrics and indicators to measure and evaluate outcomes and to develop efficiencies · EWP brand o Ensure EWP materials and visitor interactions are in support of our brand identity Other Responsibilities 10% · Help develop and foster a team culture of accountability, transparency, collaboration and support · Prepare written and oral reports as needed · Other duties as needed to fulfill the role QUALIFICATIONS Skills: · Other duties as needed to fulfill the role · Bachelor's degree in a related field or equivalent work experience, being no less than 10 years’ work experience in program development and management. · A minimum of 6 years' experience managing staff · Experience with customer or visitor services · Strong statistical analysis skills and ability to utilize outcomes in decision making · Proactive, organized, and demonstrated ability to manage multiple initiatives concurrently · Strong written and verbal communication skills · Strong attention to detail and desire to ensure work conforms to EWP’s brand voice · Political acumen and the ability to develop relationships with partners driven by various goals and needs Competencies: · Strong work ethic and personal accountability · Natural leader and motivating mentor · Visitor service focused · Must be a self-starter who takes initiative, can handle multiple priorities, and work with limited direction and oversight · Comfortable working in a small, growing and changing organization. · Proven track record of working well with others, adapting to others' work styles, and professional interactions with co-workers and vendors · Commitment to increasing equitable access to Washington Park · Proficiency in a second language preferred but not required Work Environment · Ability to work in a shared/open space environment · EWP utilizes a hybrid work model, allowing for work-from-home but requiring some in-person meetings and weekly scheduled office days Apply Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the position, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for this role. To apply, please submit a resume, cover letter, and three work-related references as pdfs to hiring@explorewashingtonpark.org with “Operations Director” in the subject line. Please highlight your experience with staff management and partner relationship building. Incomplete applications will not be considered. All applications will be held in confidence. Applications must be submitted by August 30 by 5 pm PST. Job Type: Full-time Pay: $70,000.00 - $80,000.00 per year Benefits: Dental insurance Health insurance Paid time off Retirement plan Ability to Relocate: Portland, OR 97221: Relocate before starting work (Required) Work Location: Hybrid remote in Portland, OR 97221