Payment Processing Specialist

NOTE: Only accepting applicants located in Denver, COCash Management & Customer Support SpecialistOur banking client is seeking a detail-oriented and customer-focused professional to provide support to internal and external customers while processing financial transactions accurately and efficiently. This role works within a collaborative team environment, managing daily workloads, meeting deadlines, resolving customer inquiries, and supporting cash management activities.The ideal candidate has strong organizational skills, a sense of urgency, excellent attention to detail, and the ability to learn and navigate multiple systems. This is a great opportunity to gain experience in the farm credit and financial services environment while developing expertise in payment processing, cash management, and customer service.Typical Volume: Approximately 144 accounts processed dailyContract DetailsType: 6 month contract (potential to extend or convert)Location: Greenwood Village (Denver, CO)Schedule: 1 day/month in office and as needed, mostly remoteTarget Pay: 20.00/hr W2Key Responsibilities:- Perform designated cash management activities within established timeframes and in accordance with documented policies and procedures.- Process financial transactions and customer requests with a high degree of accuracy and quality.- Process ACH requests through the Automated Cash Concentration application and perform account analysis.- Provide general customer service and support to the bank's internal and external customers.- Research and analyze transactions, identify potential issues, and understand the impact of processing errors.- Maintain accurate records and use case tracking systems to document, monitor, and follow up on customer inquiries.- Complete specialized customer-specific reporting.- Resolve customer and business issues in accordance with established procedures and escalate issues when appropriate.- Maintain a positive customer experience while working within tight deadlines and daily processing requirements.- Participate in process improvement initiatives by learning and applying best-practice methodologies, including root cause analysis.- Serve as Mission Critical Personnel during business continuity events or reduced-staffing scenarios.- Work independently while also contributing effectively to a collaborative team environment.Required Qualifications:- High school diploma or equivalent.- Two or more years of experience, preferably in banking, financial services, customer service, payment processing, or a related field; or an equivalent combination of education and experience.- Experience working with back-office processing (ACH)- Strong verbal and written communication skills.- Ability to learn and retain new information quickly.- Strong organizational and time-management skills.- Excellent attention to detail and commitment to accuracy.- Ability to prioritize multiple tasks and meet daily deadlines.- Ability to work both independently and as part of a team.Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.- Ability to navigate and work effectively across multiple technology systems.Preferred Qualifications:- Banking or financial services customer service experience.- Familiarity with Salesforce and AWS.