Enterprise Program Manager

Enterprise Program ManagerWe are looking for a strategic and highly experienced Enterprise Program Manager to champion our continued growth. In this role, you will be responsible for leading, overseeing, and ensuring the successful delivery of complex, multi-cloud Salesforce implementations at a massive, multi-million dollar enterprise scale. As a senior leader within the delivery team, you will align large-scale implementation strategies with our clients' core business objectives, ensuring seamless adoption of Salesforce solutions across diverse, cross-functional departments. You will handle end-to-end governance—including comprehensive project planning, strategic resource allocation, high-level stakeholder management, risk mitigation, and strict financial/scope management. Please note: This position will require regular onsite work at our client's location in Austin, TX.Role Responsibilities:Strategic Client & Stakeholder ManagementExecutive Partnership: Partner directly with Coastal Leadership to manage critical client relationships with Key Stakeholders and Steering Committee Members.Relationship Ownership: Serve as the primary relationship owner for assigned enterprise clients and programs.Operating Models: Establish and maintain robust engagement and operating models tailored to various stakeholder groups.Account Growth: Provide strategic direction to expand Coastal Cloud's footprint across 1–2 key clients or programs.Executive Reporting: Provide high-impact project and program updates to diverse stakeholders across multiple executive forums.Enterprise Program Delivery & GovernanceMulti-Cloud Ecosystems: Lead multiple complex workstreams concurrently in a multi-cloud environment.Delivery Planning: Establish comprehensive project delivery plans, tracking progress, critical paths, and key milestones.Cross-Project Dependencies: Proactively manage cross-project dependencies and represent your programs in various corporate cross-project forums.Risk & Issue Mitigation: Proactively identify, track, and mitigate critical risks and issues impacting large-scale project delivery.Financial & Metric Accountability: Drive strict forecast accuracy, maintain optimal program profitability, and manage key performance metrics to guide programs to successful completion.Contractual Support: Collaborate closely with Engagement Managers and Directors to identify escalation points, address project hurdles, and assist in developing scopes of work (SOWs) or other contract-related documentation.Team Leadership & Delivery ExcellenceTeam Management: Direct and lead internal and client teams across the program, managing a headcount of 10+ team members, including other Project Managers.Mentorship: Provide real-time mentorship, guidance, and professional development to program team members and Project Managers.Agile Methodology: Guide delivery teams with estimation techniques, sprint planning, and performance tracking.Process Accountability: Hold project teams strictly accountable for adhering to company and Software Development Life Cycle (SDLC) procedures, methodologies, and tools.Experience/Skills Required:Enterprise Leadership: 3+ years of experience working specifically as a Program Manager or within an enterprise project environment leading large-scale technology implementations.PMO Background: 10+ years of dedicated Project Management Office (PMO) experience.Consulting Expertise: 5+ years of experience within a professional consulting environment.Financial Scope: Proven competence managing large-scale programs budgeted at $2M+ annually.Salesforce Expertise: Hands-on experience overseeing Salesforce project implementations.Team Scale: Documented experience managing teams of 10+ members, including sub-project managers.Technical Literacy: Strong technical background encompassing software development, testing, automation, DevOps, CI/CD, and Quality Control processes.Strategic Leadership: Proficient in maintaining critical executive client relationships, driving key strategic decisions, and providing thoughtful leadership.Tools Proficiencies: Expertise in using modern project management and collaboration tools such as Smartsheets, Lucidcharts, Google Apps, and MS Office, with the agility to quickly onboard onto new systems.Problem Solving: Excellent troubleshooting, risk management, and collaborative problem-solving skills.Communication: Exceptional written and verbal communication skills.Must have full-time, permanent US work authorization.Willingness to travel up to 50% to client sites as requiredWhy Coastal, and what we offer:Flexible working hours with an emphasis on a life-work balance (in that order!)Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locationsUnlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverageCompetitive quarterly bonus opportunitiesContinuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonusesA flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much moreFrequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building eventsMonthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidanceOpportunities for accelerated growth, networking, and career guidance and supportTrust, transparency and respect across all levels of the company