Technical Support Analyst II
DescriptionKeep Systems Running. Keep People Supported. Make an Impact.Location: Puyallup Tribal Health Authority | Tacoma, WA | On-SitePrimary Schedule: Full-Time | Mon - Fri, 8:00 AM - 5:00 PMHiring Range: $27.45 - $28.83 per hourPosition Close Date: May 15, 2026Are you the go-to person when technology goes sideways? Do you enjoy solving problems, helping people, and making systems run smoother than ever? The Puyallup Tribal Health Authority (PTHA) is looking for a Technical Support Analyst II who brings both technical expertise and a customer-first mindset to support our healthcare environment.In this role, you’ll be more than just IT support — you’ll be a trusted partner to staff, ensuring the technology behind patient care is reliable, secure, and efficient.What You’ll DoServe as the first point of contact for IT support by responding to Help Desk requests, documenting and routing tickets, and ensuring timely resolution or escalationTroubleshoot and resolve hardware, software, network, and medical device issues by identifying root causes and implementing effective solutionsInstall, configure, maintain, and deploy PCs, printers, applications, and other technology in a healthcare environmentMonitor system performance, reliability, and security; assist with system maintenance, patching, imaging, and automation deploymentsSupport user account management across multiple systems, including Active Directory and other applicationsCommunicate clearly with end users, provide training, and keep stakeholders informed throughout the support processMaintain accurate documentation, inventory, and reporting related to systems, assets, and support activitiesCoordinate with vendors and escalate complex or urgent issues as neededResearch and recommend improvements to technology, systems, and processes to enhance overall performance and user experienceWhat You BringBachelor’s degree in an IT-related field -OR- six (6) years of progressively responsible IT experienceMinimum two (2) years of PC troubleshooting experienceMinimum two (2) years of end-user support experienceRequired Certification: Microsoft Specialist certification in current Windows OS -OR two (2) current CompTIA certificationsWhy PTHA?We are more than a clinic — we're a culturally grounded, patient-first health and wellness center serving the Indigenous community. We value teamwork, integrity, and community well-being. Here, your work has meaning.Work in a mission-driven, accredited organizationServe a close-knit patient population in an urban reservation settingEnjoy opportunities for professional development and trainingExperience a strong support system and inclusive team culturePTHA Employee BenefitsSupportive environment that values a healthy work/life balanceMedical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)(13) annual leave (vacation) days + (13) annual sick leave days(18+) annual paid holidays including a birthday holiday401(k) with annual profit-sharing contributions after (2) years of serviceLife and AD&D insurance coverageHave student loans? PTHA is an approved loan repayment site for various student loan programsIf you’re ready to use your IT skills to support people, purpose, and community, we invite you to apply and be part of something meaningful.In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.