Senior Support Engineer

This position will primarily provide user support in San Francisco and the surrounding areas, acting as the virtual CTO and primary consultant for your accounts.Headquartered in the heart of San Francisco, our 25 years of systems experience and e-business expertise combined with an intense focus on customer service put us ahead of the crowd as a fully integrated solutions partner in managed services, cloud computing, virtualization, custom software, complex projects, and local, on-site support. Join the Langtech team and share your experience and creativity to help our clients leverage the latest in cloud and mobile technologies.Job DescriptionThe Day-to-DayWhat You'll DoProvide user support to a wide variety of clients, both remotely and on-siteBuild and maintain relationships with clientsIdentify problem areas and work with our team to provide the best solution possible for the clientCommunicate and fully explain resolutions to clients across all technical skill levelsJuggle multiple clients and projectsStay informed with the latest changes in technologyOffer input and constructive criticism to fellow colleaguesFind creative and out-of-the-box solutions to problems with colleaguesMaintain proper network documentation for clientsQualificationsWho You AreRequired QualificationsSenior level troubleshooting skills both remote and in personStrong knowledge of and troubleshooting experience for all Microsoft productsNetworking (VPN configurations, firewall command line, NAT, vLANs)Initiative taker4+ years client facing experienceDesire for ongoing hardware/software training and certificationsPreferred SkillsComputer networking experience with Mac OSXMigration of on-premise services to the cloudAzure and Amazon Web Services deployment and management experienceSenior level experience with Cisco productsJ-18808-Ljbffr