Video Room Technician

Title: Video Room Technician Duration: 8 months Location: NYC, NY Salary Range: $40 - $45Required Skills & QualificationsHigh School Diploma, GED, or equivalent certificationAt least 1 year of Technical Operations experienceAt least 1 year of experience with IT systems and infrastructureAt least 1 year of experience with desktop platforms and operating systemsAt least 1 year of experience with incident management and reporting toolsMust have previous client experience working for this customer in the past 5 yearsPreferred Skills & QualificationsBachelor's Degree in Business, Information Systems, or Computer Science1 year of experience with defining, implementing, and leveraging process management functions (change, incident, problem)1 year of experience with ServiceNow2 years of experience with Windows 102 years of Audio Visual experience1 year of experience with Architectural and Wiring Drawings1 year of experience in room control systems (Crestron or AMX)1 year of experience with Audio Digital Sound Processing, Digital Sound Consoles, or Digital Lighting Consoles1 year of experience with Cloud-based video conference platforms1 year of mobile device supportDay-to-Day ResponsibilitiesSupport and maintain technologyDocument and maintain Asset Inventory DatabaseManage incidents in the Enterprise Ticket systemSupport Zoom and Zoom Room Platform - Upgrade and Manage Zoom Devices through the DashboardSupport Digital Signage PlatformPerform Preventive Maintenance on technologyPerform User Acceptance Testing (UAT)Perform On-call duty rotationPerform After-hour and weekend Project work as neededPerform Remote support of enterprise devicesPerform Remote support of fellow team members and other sitesManage Vendor relationshipsOperations Staff is to report On-Site Monday thru Friday (essential personnel)Company Benefits & Culture[Detail the company's benefits, such as health insurance, retirement plans, etc.][Describe the company culture and work environment][Include any additional perks or employee programs]For immediate consideration please click APPLY to begin the screening process with Alex.