L3 Support Tech Deskside

Primary Job Title: L3 Support Tech DesksideLocation: Huntsville, ALOnsite Flexibility: OnsiteContract Details:Position Type: ContractPay Rate: $40.00–$46.00 / Hour (USD)Job Summary: In this role, you will be responsible for supporting enterprise wide automation efforts for internal logistics processes and materials movement within complex manufacturing environments. This will include the R&D and evaluation of different robotics technologies and building standard process for implementation. Owning, maintaining and providing integration of AMR/AGV/VGV products to a 3rd party Fleet Management system and connecting into existing IT infrastructure. Establishing communication between COTS products and internal systems. This role touches on architecture design, providing best practices, and in some instances being able to troubleshoot and diagnose problems with robot deployments both at the networking and infrastructure layers.Key Responsibilities:Infrastructure OperationsPerform Pre Shift Checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shiftsProvide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix)Support preventative maintenance for power and HVAC systemsConduct weekly checks of plant floor network, data center, and telecom infrastructurePerform monthly wireless network audits to identify interference and perform remediationMonitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.)Monitor Teams PMI chat for posted issues that may impact productionNetwork, Power, and Cabling SupportCoordinate and manage installation and break/fix of network drops and power connectionsSupport CTASKs related to approved Change RequestsPerform Telecom Room inspections, reviewing power, temperature, and required daily checklistsPerform network and telecom maintenance, troubleshooting, switch installation, and port activationsPerform hardware comfort checks prior to asset moves, adds, or changesExecute hot swap operations on mission critical equipmentAdministration & User SupportProvide escalation support to L2 Production Support and assist with 1TS incidentsSupport user administration and file/folder access requestsPerform inventory audits of IT equipmentSupport configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementationProvide support for 4i services as requiredVendor & Site CoordinationEscort external vendors throughout data centers, computer rooms, and production areas for installations and maintenanceCoordinate repairs and maintenance activities with external vendors and internal maintenance teamsProvide onsite presence for INCs or CTASKs requiring hands on troubleshooting or monitoringDocumentation & ComplianceCreate, organize, standardize, and maintain documentation for L3 processes and activitiesObtain review and approval from Toyota Senior Analysts for standardized workCreate and submit 1TS RFCs for L3-managed site activitiesProject SupportSupport local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgradesSupport system activities during planned non production times, including plant shutdownsOn Call Responsibilities - Incident Response & MonitoringServe as first point of contact (POC) for production and L2 escalationsMonitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC)Monitor 1TS for P1–P3 incidents and take appropriate actionFollow P1/P2 escalation proceduresProvide On Call support for L2 production, weekend activities, and ITS P1–P3 incidentsOn Call Responsibilities - Operational SupportProvide onsite support for CTASKs or incidents requiring hands on troubleshooting or vendor engagementSupport planned non production activities such as plant shutdownsRequired Experience:Minimum 3 years of experienceOn premises server administration experience with Windows and LinuxStrong networking experience — robots have high reliance on the networkBasic application troubleshooting and application-specific supportRequired Skills:Strong understanding of operating systems (Windows and Linux)Application software and development and support processEnd user devices supportProficient understanding of the OSI layer and TCP/IP protocols and their use-casesNetwork administrationProblem-solving skillsAnalytical skillsCustomer service experienceExcellent communication skills, written and verbalPreferred Skills:Hands-on cloud computing experienceAMR Technologies (MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian Automation)Familiarity with cloud computingEducation Requirements:Associate's degree or Technical degreeBenefits:Medical, Vision, and Dental Insurance Plans401k Retirement FundWork Environment / Physical Requirements:This is an onsite resource that will be technical in nature, specifically working with logistics robotsRobots will be running around the plant working off of WiFiRegional software engineering and contractors onsite will do the hands on workTier 2 level support — higher level than regular IT supportImportant Notes:Interview Process: 1 hour virtual interview using the STAR method. Candidate must understand the STAR method before the interview. Interviewer will explain the job, ask why you are a good fit based on resume, then ask STAR-based questions.Resume Screening Criteria: Evaluate consistency and job stability; ensure resume is well-formatted and professional; confirm candidate has strong technical background rather than project management focusHiring Sources: Candidates often come from Hartland Auto, JMP Solutions, and Samuel AutomationAbout the Client: A leading manufacturing organization in the automotive sector operating a complex facility in Alabama with advanced logistics automation systems.About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.Job Number: 26-04587