FOOD SERVICE LEAD

Food Service LeadThe Food Service Lead oversees the preparation and presentation of all food items, ensuring compliance with company standards and food safety requirements. This role ensures accurate portioning, timely service, and prompt resolution of guest concerns. The Food Service Lead also manages inventory to meet guest demand and provides direction and support to team members including Food Service Cook.Essential Functions:Prepare, cook, and serve food items in accordance with company standards and food safety requirementsMaintain a clean, safe, and organized food service environmentDeliver prompt, courteous customer service in accordance with company standardsAccurately process customer transactions using point-of-sale systemsSupport interior and exterior store duties as needed to support daily operationsFood Service Operations:Oversee food preparation, cooking, and presentation to ensure quality, consistency, and portion controlEnsure food stations; Hot food cart and roller grill are properly stocked, labeled, rotated, and ready to meet guest demandMonitor food freshness, holding times, and waste to minimize shrinkEnsure compliance with all food safety, sanitation, and health regulationsServe as the primary point of contact for food-related guest concerns and resolve issues promptlyInventory and Food Safety:Support food inventory management, including ordering support, receiving deliveries, stocking, and rotationsRemove expired, damaged, or unsafe food itemsMaintain accurate temperature logs, cleaning schedules, and food safety documentation as required. Use proper food storage and coding'sReview food quality to ensure food preparations meets standard operation procedureTeam Support and Training:Provide guidance and support to team members working in food serviceAssist with training new team members and food service cook on food preparation, safety, and sanitation standardsReinforce proper procedures and escalate concerns to store management when neededCustomer Service:Greet and assist customers, providing food and product recommendationsAssist customers and provide product or service recommendationsCommunicate customer feedback, concerns, and complaints to managementMonitor store activity and report suspicious behavior or incidentsEnsure food is displayed and served with adequate quantity during peak operating hoursSales and Cash Handling:Promote customer loyalty and enroll customers in the rewards programStay informed on current promotions, advertised products, and salesUpsell by recommending complementary or similar itemsAccurately process transactions using the POS system while following cash-handling and loss prevention proceduresEnsure all items are scanned, paid for, and secured, especially high-risk merchandiseVerify ID and comply with age-restricted sales laws and policiesEnsure accurate pricing, labeling, and promotional updatesExplain car wash programs and assist with traffic flow during peak times if applicableStore Cleanliness and Support:Maintain cleanliness of food service stations, prep areas, and customer-facing areasSupport store operations during high-volume periods or staffing needsPerform other duties as assigned by managementRequirements:Basic reading, writing and math skillsAbility to operate point of sale, store, and car wash equipmentAbility to follow company policies, procedures, and safety standardsMaintain proper uniform standards while on dutyMust be able to work flexible hours including evenings, weekends, and holidaysMust be able to cover KKC kitchen shifts as needed.Pass food safety classMust meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)Education and Experience:Prior experience in food service, kitchen operations, or restaurant environments preferredPrior experience as a Line Cook or Kitchen Lead preferredPhysical Requirements:Ability to stand or walk for extended periods of timeAbility to bend, reach, and perform repetitive motionsAbility to regularly lift up to 25 pounds and occasionally lift up to 50 poundsAbility to perform physical tasks requiring moderate exertion in varying outdoor weather conditionsWork Environment:Fast-paced convenience store environment with frequent customer interactionIndoor and outdoor work conditionsRequired Travel:NoneTrue North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.