Customer Service Representative - Work Order Coordinator

Summary: The Customer Service Representative – Work Order Coordinator is responsible for ensuring that requested repairs from Tenants and Owners are addressed and completed in a timely manner.   Essential Functions: Responds to and orders repairs for all requests received via phone, email, walk-ins and tenant portal. Creates and manages work orders from annual inspections. Orders repairs as required and/or reported on annual property inspection reports. Works with vendors to secure the best services and rates for owners. Maintains work areas and office in clean and orderly manner.  Coordinates repair schedules with residents, owners, and vendors. Maintains work order workflow including initiating, follow up and closing of work orders in the property management software system. Prepares daily/weekly/monthly reports as required. Audits processes to ensure compliance with standardize procedures. Serves as liaison between the company, owners, and residents.  Ensures that properties are a pleasant living environment for all tenants. Complies with all applicable state, federal, and local laws related to the responsibilities of the position, including landlord-tenant laws. Answer any and all incoming calls as required for the office. Answer the after-hours emergency phone on a rotating basis. Regular attendance. Overtime as required. Other duties as assigned. Other Functions: Performs related duties consistent with the scope and intent of the position. Mental and Physical Demands: Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires a high level of organizational and prioritization skills; may occasionally deal with distraught or difficult individuals. Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer. Ability to lift up to 50 pounds. Ability to establish and maintain customer-oriented focus with callers, guests, clients, supervisor and co-workers. Ability to walk, kneel, climb, stand, stoop, crouch, and reach when performing light maintenance and office activities. Supervisory Responsibilities: This position does not have any supervisorial responsibilities. Core Competencies/Qualifications: Commitment to the company’s mission.  High school diploma or GED. Additional education and/or training is preferred. Knowledge and or experience of building and grounds maintenance is a plus Education, training, skills, and experience necessary to carry out assignments.  Ability to read, write, speak and communicate effectively. Demonstrated skill in correct grammar, spelling, and English usage.  Demonstrated computer skills with proficiency in Word and Outlook. Ability to establish and maintain effective relationships with clients, co-workers, administrative team, and the public. Self-motivated, punctual, detail oriented, and able to work independently. Must have excellent organizational and interpersonal skills.  Preferred Qualifications: Two (2) or more years’ experience in the property management field. Knowledge of multi-family dwelling rentals and larger complex management.