Endpoint Support Engineer

Overview In this role, you will provide hands-on end-user support for mobile devices and apps, ensuring devices remain compliant and well-monitored. You’ll work closely with engineering, security, and compliance teams to quickly resolve incidents using log data. The position emphasizes thorough documentation and a structured change-management mindset, contributing to reliable endpoint protection. This is an onsite/hybrid opportunity in New York, with a focus on practical troubleshooting and cross-functional collaboration. ResponsibilitiesProvide end-user support for mobile devices (iOS, Android) and mobile appsMonitor system performance, compliance and logging/monitoringCollaborate with engineering teams to resolve incidents based on log dataCollaborate with security and compliance teams to ensure endpoint protection and policy enforcement Key requirementsExperience supporting using Omnissa Workspace ONEExperience supporting Microsoft IntuneMedium level of Apple macOS support and troubleshootingStrong troubleshooting methodologyAbility to document incidents and resolutions accuratelyExcellent documentation and writing skillsExperience with change management concepts/tools preferredExperience with ServiceNow desiredexcellent written communicationstrong collaboration and teamworkproblem-solving and methodical troubleshootingOmnissa Workspace ONEMicrosoft IntuneApple macOS support and troubleshooting