Systems Analyst (DocuSign platform)

Key Responsibilities* DocuSign platform support, including eSignature, CLM, Notary and other capabilities* Deep technical knowledge on all the DocuSign capabilities including eSignature, CLM, Notary and other capabilities* Administer and configure DocuSign CLM workflows, smart rules, eForms, and automation tools* Provide technical support and training to business users across divisions (e.g., CSD, ROW, PEPS, PRO, etc.)* Well versed in integration capabilities with other platforms such as Salesforce.* Monitor system performance and coordinate with DocuSign on release notes, feature updates, and ticket resolution* Maintain security protocols and integration standards for all the integrations with other systems.Contract Oversight & Governance* Collaborate with the CLM Steering Committee and user groups to align business logic and workflow configurations* Support contract review and approval processes for AFAs, ILAs, IACs, POs, and other agreement types* Ensure compliance with TxDOT's confidentiality and evaluation protocols during vendor selection and contract executionVendor Management* Serve as liaison between Client and DocuSign vendor representatives for strategic planning and issue resolution* Track and report on DocuSign ticket volumes, usage metrics, and integration opportunities.* Coordinate contract renewals, add-ons (e.g., DocuSign Monitor), and funding allocations with procurement and finance teamsQualifications* 5+ years of experience with DocuSign eSign, CLM or similar contract management platforms.* Strong understanding of enterprise IT governance, vendor relations, and contract lifecycle processes.* Excellent communication, documentation, and stakeholder engagement skills* Bachelor's degree in Information Systems, Business Administration, or a related discipline.* Experience with Active Directory, ticketing, and CLM integration tools.* Knowledge of cybersecurity protocols related to SaaS platforms.