Support Specialist

Position OverviewPS2G is seeking an Office (DocuCare) Level 2 professional to support onsite document services and office equipment operations. This role is responsible for delivering high-quality print, copy, scan, and fax services while ensuring equipment uptime, accurate asset tracking, and responsive customer support in alignment with service level agreements.Key ResponsibilitiesDocument & Office ServicesDeliver contracted services including copying, printing, scanning, and faxingReceive, log, and process customer document requests electronicallyProcess and distribute incoming and outgoing faxes while maintaining billing accuracyPerform data entry to support service tracking and reportingEquipment Operations & MaintenanceDiagnose basic equipment issues and perform first-level troubleshootingClean and maintain office equipment to ensure consistent performanceReplace consumables and operator-accessible parts as requiredMaintain agreed-upon uptime across the copier and device fleetAsset & Inventory ManagementTrack and coordinate Move/Add/Change (MAC) activities for office equipmentServe as the point of contact for equipment delivery, removal, and service supportApply asset tags and maintain accurate records within asset tracking systemsMonitor and maintain supply inventory levelsCollect and submit meter readings for billing purposesOperational SupportTrack and report account and service activity as requiredCoordinate tasks to ensure fulfillment of contractual requirements and service expectationsDeliver responsive, customer-focused support in a fast-paced environmentRequired SkillsAbility to read, write, and follow basic English instructionsStrong customer service and communication skillsAbility to manage multiple priorities with minimal supervisionBasic computer proficiency including Microsoft Word and ExcelStrong data entry accuracy and attention to detailBasic math skillsAbility to troubleshoot and resolve basic equipment issuesQualificationsMinimum 1 year of experience in a customer service or related environmentHigh School Diploma or equivalent requiredAbility to lift up to 50 poundsAbility to obtain and maintain a security clearance if required