Implementation Engineer II

Implementation Engineer II Department: Professional Services Employment Type: Full Time Location: USA - Remote Description This is a remote-first role; however, candidates should ideally be based in central or northern California, or in southern Washington State or Oregon, to ensure essential on-site coverage when required. At VC3, we don't just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious | Serve as One . We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have The Implementation Engineer II will provide a high level of client service to clients through excellent communication and detailed documentation. They will work with other Implementation Engineers/Specialists and Project Managers to deploy equipment and tools, as well as provide technical expertise during the onboarding process. What you will be doing Understand and follow "The VC3 Way". This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards Implement project work as per project scope, specifications, and deliverables for mid-large-sized companies and municipalities Maintain close adherence to schedule and inform the Project Manager and/or Implementation Manager if unable to do so Attend IT Roadmap meetings and make recommendations on client IT environment improvements Great communication skills, ability to communicate technical concepts to non-technical audiences Create and update documentation when changes occur, or when discoveries are made Participate in Project Implementation Reviews to ensure project scopes are constantly being evaluated for accuracy and current known best practices along with helping to ensure high levels of client and internal team satisfaction with the implementation process Participate in Project Design Reviews to ensure that incoming projects are set up for success Additional Responsibilities Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients Receive mentoring and feedback from peers and others Where appropriate, elevate complicated issues to a more senior resource or other appropriate teams Review Tickets with Manager Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings Attend monthly training & team meetings as required Remain up-to-date with current and future technologies emerging in the industry Maintain knowledge of the products and services we offer Mentor less experienced implementation engineers/specialists, including advising, coaching, teaching and guiding them Additional duties as required The tools you bring Good problem solving and decision-making skills; ability to understand and analyze complex issues Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality High School diploma required; associate's or bachelor's degree preferred At least 5 years relevant IT experience fully supporting SMB/MSP environments. Demonstrated advanced expertise or experience with Microsoft 365 Windows Server Exchange Server Azure Cloud Active Directory GPOs SQL Server administration Citrix Virtualization concepts (VMWare/HyperV) TCP/IP troubleshooting knowledge Understanding of internet protocols including DNS/SMTP/DHCP Installation, configuration, and maintenance of enterprise backup solutions Understanding of client and server hardware configurations including redundancy and RAID architectures Solid understanding of routing/switching/subnetting/firewalls/vpns Go Beyond – you take that extra step to create moments that are unexpected but appreciated. Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success. What's in it for you: Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered. Grow with Us – Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility. People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve. Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location. Pay Transparency: $72,000.00 - $86,800.00 USD Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted. Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed! J-18808-Ljbffr