Systems Support

Hours 8-5 Responsibilities Responsibilities during RFP project Responsible for running routine reports and queries from the GPV database tables using SQL when needed Support computerized system validation testing Responsible for PV systems Product Dictionary entries and routine maintenance in databases Product Dictionary updates and new entries Product Family maintenance · Product Line updates · Responsible for triage tickets for system support · 1st line of support for PV System tickets · Support new user set up in PV Systems PV Systems set up Curricula assignments Mailbox maintenance Supporting initial login for new users Support Training coordination for PV User community New User trainings Support communication to PV System User community Front line to User community for system support Support PV system monitoring and liaise with IT / Vendor to resolve system issues Case Type Changes? Product Family verifications? Supports review of PV Documentation Support PV Documentation organization and archiving Supports dashboard maintenance and monitoring All other duties assigned by Leadership Education · IT or Business Degree (Associate or Bachelors) · Preferred: Experience with global systems and users