Collections/Account Manager

Auto Collections / Account ManagerChapman Automotive Group is hiring an Auto Collections / Account Manager to join our team! We're looking for a professional, detail-oriented individual who thrives in a fast-paced environment and is skilled in customer communication, negotiation, and account resolution.In this role, you will manage a high volume of inbound and outbound collection calls, support account resolution efforts, and work closely with internal teams to ensure compliance and customer satisfaction. This is a great opportunity to grow your career within a dynamic auto finance environment.Full-time position | $21-$23/hour (DOE)What You'll DoHandle a high volume of inbound and outbound collection callsNegotiate payment arrangements while maintaining professionalism and complianceFollow established collections call models and techniquesPerform skip-tracing to locate customers and update account informationAccurately document all account activity and customer interactionsProcess payments via check-by-phone and ACHUse basic math skills to resolve account balances and payment plansMeet monthly performance goals set by managementCommunicate clearly and effectively with customers, including de-escalating difficult situationsSupport the Collections Manager with daily operational tasksPerform additional duties as assignedWhat We OfferCompetitive hourly pay of $19$21 based on experienceOngoing training and professional developmentSupportive, team-oriented environmentEmployee and family discounts on vehicles and servicesVolunteer opportunities and moreBenefitsMedical, dental, and vision coverageFlexible Spending Accounts (FSA)Life and disability insuranceEmployee Assistance Program (EAP)401(k) with company matchGenerous Paid Time Off (PTO)What We're Looking ForHigh school diploma or equivalent requiredMinimum 2 years of collections experience in sub-prime auto financeWorking knowledge of FDCPA regulations and applicable state lawsStrong negotiation and problem-solving skillsAbility to handle difficult or irate customers with professionalismExcellent communication and active listening skillsStrong attention to detail and organizational abilitiesProficiency in Microsoft Office (Outlook, Excel, Word)Ability to multi-task, including speaking with customers while documenting notesExperience with skip-tracing preferredBilingual (Spanish) a plusSchedule & Work EnvironmentMondayFriday, 8:00 AM 5:00 PM, with occasional SaturdaysOnsite role in Scottsdale, ArizonaOffice environment with a high volume of phone-based communicationFast-paced, team-oriented settingHow to ApplySubmit your application for consideration. Due to high application volume, only qualified candidates will be contacted for next steps.Principals only. Recruiters, please don't contact this job poster. * Do NOT contact us with unsolicited services or offers