Technical Support Specialist

Location: Chicago, IL 60654 (100% onsite)Direct Hire with benefitsDirect Hire Pay: $35 - $40/hour - eligible OT Pay, will be expected to work overtime as neededOffice schedule: 8am-5pmResponsibilitiesIdentify, triage, troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email-based support channels.Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobilityFulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office where you're based.Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end-user issues are fixed at their root and do not recur.Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user's advocate, ensuring their issues are fully fixed and they have an optimal IT experience.Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects.Qualifications5+ years of technical support experience with 100+ end users, complex, and fast-moving enterprise environment.Working and Troubleshooting knowledge of Windows, networking, and information security topics.Experience with macOS, Linux, iOS, Android is a plusWorking and Troubleshooting knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN.Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (Slack, MS Teams, Zoom, Google Meet)Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority.Experience working with clients that are in windows and Dell machines. Laptops and towers.Experience with Hardware and asset management to troubleshoot hardware and software.Experience with rebuilding mailbox, checking cables, or getting monitor settings right.Experience logging into exchange and troubleshooting outlook.Be flexible, pleasant and follow client protocol.Will be working 100% onsite in an office with end usersEqual Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf