Data Center Lead

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Data Center Operations Lead Location: Rockville MD or Princeton NJ (Hybrid) Responsibilities: This is a 100% hands-on technical role (not just lead). Lead the data center operations team, providing guidance, training, and support to ensure high performance and operational excellence. Act as the primary point of contact for all data center-related issues and escalations. Candidate must have strong Windows/Linux/AD/DNS/DHCP/Azure AD Application Management/VxRail/VMWare Management/Backup/Storage and Server Hardware management. Exposure to AWS/Azure/OCI is preferred. Active Directory and Cloud Services Administer Azure AD, manage security groups, GPO, SSO, and application configurations. Handle public cloud directory services, Oracle IDCS, network/file shares, SCP policies, privileged user management, and service account passwords. Conduct AD audits, schema updates, backup/restore services, and assist with JSOX, FDA, and GQS audits. Manage ticket queues and follow up on aging tickets. End-to-end support for Active Directory Domains (Azure AD, AD security groups, GPO, SSO, application configurations, etc. Oversee the daily operations of data center facilities, ensuring high availability and reliability of all systems. Manage data center infrastructure technology stack end to end VMWare/VxRail/Citrix/Logic Monitor/Moog Soft/AD/Azure AD SSO, Azure Security Policy/PKI/Windows & Linux Servers/Vulnerability management/Beyond Trust Password Safe and AD-Bridge/Storage & Backup tools etc. Ensure adherence to operational standards and best practices. Drive the major incidents and potential incidents end to end with periodic updates to client stakeholders for approvals/recommendations. Lead, mentor, and manage a team of data center operation engineers offshore. Provide guidance and support for professional development and performance improvement. Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities. Lead the response to data center incidents, ensuring timely resolution and minimal impact on business operations. Why join Genpact? Lead AI-first transformation Build and scale AI solutions that redefine industries Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your careerGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. The approximate annual base compensation range for this position is $80000 to $100000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicants experience, knowledge, skills, and abilities; geographic location; and internal equity Work-from-Anywhere Roles Los Angeles California-based candidates are not eligible for this role Location-based Roles (e.g., Richardson roles metro area can be adjusted by role location) Los Angeles, California based candidates are not eligible for this role. area candidates are eligible for this role only. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.