Service Coordinator

We’re hiring immediately! Apply today! Since 1957, Bunn-O-Matic Corporation (BUNN) has been at the forefront of dispensed beverage equipment manufacturers. Founded upon five generations of family entrepreneurship, BUNN has become a global partner you can count on for reliable beverage equipment and outstanding post-purchase support wherever customers are served. We are now hiring for Service Coordinator in Springfield, IL that are motivated to be team players. Unlock your potential with us! Full-Time Benefits: Service Coordinator Quarterly Incentive Bonus Health Benefits (Medical, Dental, & Vision) Short-term disability insurance Paid Time Off Retirement Plan Full-Time Duties: Service Coordinator Receives incoming customer correspondence via phone, email or fax for installation, calibration, service and preventive maintenance for beverage equipment Provides troubleshooting assistance to equipment operators and technicians via the telephone Dispatches BUNN and 3rd party service providers to customer locations Creates service orders and documents all activities and communications associated with service events in service database Monitors dispatched service activities to ensure timely response and problem resolution Acquires and evaluates pertinent information to determine appropriate corrective actions to resolve customer service issues. Contacts service providers to acquire cost estimates for service activities Communicates with customers and service providers in a professional manner via telephone, email and in written correspondences Acquires and maintains a working knowledge of beverage equipment operation and functionality May travel to support BUNN equipment issues and installs Perform other duties as assigned. Full-Time Requirements: Service Coordinator High School Diploma or equivalent, required Associate or Bachelor’s degree preferred Provide basic troubleshooting assistance as required on BUNN’s commercial beverage equipment Excellent communication skills, both verbal and written, proper telephone etiquette and experience with basic computer applications Highly proficient in the use of Microsoft Excel for tracking projects Ability to work a flexible shift schedule, including on-call nights and weekends as needed to maintain high standards of customer services Highly motivated, goal oriented and organized Possess exceptional customer service skills and demonstrate a positive, team-oriented attitude Ability to travel as needed. Job Type: Full-time Job Type: Full-time Benefits: 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Schedule: 8 hour shift Monday to Friday On call Weekends as needed Ability to Commute: Springfield, IL 62711 (Required) Ability to Relocate: Springfield, IL 62711: Relocate before starting work (Required) Work Location: In person