Customer Success Manager I

Our fast-growing startup is looking for a passionate, results-oriented individual to join our team as a Customer Success Manager. At ChurnZero, our mission is to create the next great Customer Success platform – and our own Customer Success team sits at the heart of this goal. As a CSM, you will cultivate exceptional experiences and sustained value for ChurnZero customers by acting as their trusted advisor and advocate from point of sale through renewal. Join the award-winning team that proudly supports the highest ranked solution in the Customer Success category on G2 Crowd and Capterra, is G2 Crowd’s 11th Fastest Growing Product in 2020, and has the Highest “TR Score” on Trust Radius. Come be a vital part of our continued success!Job Title: Customer Success Manager IClassification: ExemptReports to: Manager, Customer SuccessLocation: Remote, US-basedTarget Salary Range: $72,500 base salary + 20% quarterly variableResponsibilitiesManage and grow relationships with accounts by acting as the customer’s strategic business advisorDeduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journeyEstablish long-term relationships with POCs and other key stakeholders to drive outcomes that contribute to mutual successDevelop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadershipEnsure customer satisfaction by proactively addressing any issues or concernsCollaborate with sales and other teams to drive revenue growthAccurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedbackStrategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s successActively participate in the ChurnZero customer community as well as attend/host local ChurnZero eventsQualificationsMinimum of 2-3 years proven experience in customer success or account managementExperience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)Ability to use time productively and efficiently using the tools and resources availableStrong communication and negotiation skillsAbility to think strategically and identify revenue growth opportunitiesEnergetic and self-motivated; a team player who is also a proactive and creative problem solverAbility to work independently and manage a large portfolio of large accountsBachelor's degree or equivalent experience in a related fieldAbout ChurnZeroChurnZero helps subscription businesses fight customer churn. Our software solutions allow businesses to understand how their customers use their product, asses their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero is backed by the leading angels and venture capital firms Baird Capital, Grotech Ventures, and Middleland Capital.