Chief Operating Officer

Chief Operating Officer (COO)Work directly alongside the CEO/Founder to oversee daily business operations, drive growth initiatives, and optimize organizational performance across multiple departments within a high-growth aesthetic medical practice.Key ResponsibilitiesManage company KPIs and operational performance metrics to improve efficiency, profitability, and patient experience.Lead recruitment, onboarding, training, and development of clinical and administrative staff while building a high-performance team culture.Oversee financial operations including budgeting, revenue tracking, payroll coordination, operational expense management, and full P&L ownership.Direct sales operations and lead pipeline management, improving conversion rates, patient acquisition, retention, and overall revenue growth.Maintain an in-person leadership presence to effectively manage teams, oversee daily operations, support staff development, and ensure operational accountability.Develop a deep understanding of practice procedures, patient workflows, and service offerings to improve operational execution and team alignment.Partner with marketing teams on brand strategy, patient acquisition initiatives, campaigns, social media direction, and growth opportunities.Stearmline internal systems, workflows, and cross-functional communication to support scalability and operational excellence.Colloborate with executive leadership on strategic planning, business development, expansion initiatives, and organizational growth objectives.Ensure compliance with operational standards, patient experience expectations, and company performance goals.Preferred Qualifications / Requirements10+ years of executive leadership experience in healthcare, aesthetics, medical practice management, or a related industry.Proven experience managing multi-department operations and high-performing teams.Strong financial acumen with direct P&L ownership and budget management experience.Master’s degree, MBA, MHA, or equivalent advanced professional credential preferred.Demonstrated success scaling operations, improving efficiencies, and driving revenue growth.Experience overseeing sales performance, lead generation pipelines, and customer acquisition strategies.Strong leadership, communication, and organizational development skills.Ability to operate in a fast-paced, high-growth environment with a hands-on management approach.In-person operational leadership required to effectively support team management, training, procedural oversight, and company culture development.