Vice President, Food and Hospitality Services

Job Description At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. We’re seeking a future team member for the role of Vice President, Food and Hospitality Services. This role is located in New York, NY (4 days in office expectation). In this role, you’ll make an impact in the following ways: Provide onsite support for all Global Corporate Services Division (GCSD) entities - Mail and Document Services, Food & Beverage, Hospitality & Reception, Global Travel and Corporate Card services. Support the AMERICAS Regional Lead to deliver high quality, cost‑efficient and internal client‑focused services with the consistent objective to embed continuous improvements. Support the AMERICAS Regional Lead in completing daily activities and managerial / administrative tasks. Tasks are frequently advanced and complex in nature. Support the AMERICAS Regional Lead in managing and measuring vendor performance and output across NORAM. Drive vendor performance, compliance with contracts, and management of Key Performance Indicator metrics, Service Level Agreements, and service model enhancement. Support RFQ, RFI and RFP efforts across NORAM to drive profitability and improve internal client experience. Work closely with the other GCSD Regional Services Leads and Global Team to collectively standardize processes, services and deliverables. Support the management control processes and monitor adherence to vendor contract standards. Identify and address known risks and emerging issues and escalation as appropriate. Support the capture and coordination of issues and concerns that impact our key stakeholders. Liaise with vendors, service providers and internal clients to ensure all issues and events which adversely impact our operations are mitigated and resolved. Serve as escalation point for internal clients. To be successful in this role, we’re seeking the following: Full ownership of the operational element of Mail and Document Services Operations in NORAM ensuring a culture of continuous improvement is instilled within the team and vendor network. Manage resources for NORAM Mailing and Document Services daily operations, activities and projects, working closely with the Global Mailing and Document Management Leadership and Americas Regional Lead. Monitor volume and costs for mail, digital services, printing, courier and shredding services. POC for vendors and internal clients. Work proactively with GCSD team governance and controls of matters related to Mail and Document Services. Responsible for Mail and Distribution Services including on‑site mailrooms and support for satellite office locations. BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. The base salary is expected to be between $68,000 and $165,000 per year at the commencement of employment, with potential for commissions, bonuses, and other incentive packages. BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans. This position is at‑will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time. #J-18808-Ljbffr