Service Coordinator

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.OWL Services' network includes 33 offices and distribution centers with more than 1,400 field service professionals. We offer a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.OWL Services' companies have received numerous awards for exemplary customer service, including EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program. Come join us! For more information visit OWLServices.com and follow us on LinkedIn.OverviewWe are seeking a highly organized and experienced and detail-oriented Service Coordinator to join our team. In this role, you will be responsible for monitoring and supporting daily dispatch operations across the Northeast Markets.ResponsibilitiesProvide coverage and support for dispatch operations across all assigned marketsOversee and maintain customer portals to ensure accuracy and positive customer experienceTrack Preventative Maintenance, Inspections, and Weights & Measures submissionsBecome proficient in all dispatch systems and portalsAssist with market specific reporting and administrative tasksStep in to dispatch during high call volume or as assignedPerform additional administrative duties as neededQualificationsHigh school diploma or equivalent (Associate or Bachelor's degree a plus)Proven experience as a dispatching coordinator or similar roleStrong understanding of dispatch operations, route optimization, and logisticsAbility to work well independently and as part of a teamStrong decision making skills with the ability to stay composed under pressureExcellent communication and customer service abilitiesProficiency with dispatching software and systemsAdaptability to business and operational changesMust have flexible schedule to accommodate business needsPhysical RequirementsPrimarily sedentary, office based workHybrid schedule (office and remote work)Occasional travel to other Owl offices as neededCompensation And Benefits10 Paid HolidaysFlexible Time Off401(k) Company MatchHealth, Dental, and Vision InsuranceHSA and FSADisability & Occupational Accident InsuranceCompany-Paid Life Insurance PolicyEmployee Assistance Program (EAP)World-class paid training program for you to learn the skills for long term career successRequisition # 3523Sunday-ThursdayJ-18808-Ljbffr