Medical Administrative Assistant 1-Univ Family Physicians (Knoxville)

Job DescriptionThe Medical Administrative Assistant 1 provides front-office support for the University Family Physicians practice within The Department of Family Medicine. This position provides patient scheduling, patient registration, insurance verification, and collecting patient co-pays and account balances.ResponsibilitiesAnswers the appointment line and assists patients with scheduling appointments.Performs patient registration/check-ins, patient collections, insurance and demographic verifications.Prepares and mails new patient applications.Completes PCP change forms when necessary, during the check-in process.Answers phone calls and routes calls and messages through EMR.Schedules interpreters for hearing-impaired patients.Communicates with patients regarding their appointments and wait times.Maintains cleanliness of front office space and waiting rooms.Performs other related duties as assigned.QualificationsEDUCATION: High School Diploma or GED. (Vocational or Technical Training preferred). (TRANSCRIPT REQUIRED)EXPERIENCE: Two (2) years of customer service or administrative experience; OR an Associate's Degree in lieu of experience.KNOWLEDGE, SKILLS, AND ABILITIES:Excellent interpersonal and communication skills.Ability to multi-task in a busy work environment.Excellent computer skills.Knowledge and ability to work in Microsoft Office.WORK SCHEDULE: This position may occasionally be required to work evenings.