Client Relations & Showroom Experience Specialist

Milano Jewelry is looking for a polished, client-focused professional to join our team at our New York headquarters in the heart of the Diamond District.This is a unique opportunity to step into a high-visibility, client-facing role within a growing luxury brand—where you’ll help shape the in-showroom experience, build meaningful client relationships, and bring our brand to life both in person and online.What You’ll DoDeliver a luxury showroom experience for every client interaction Build relationships and support engagement with our VIP clientele Drive sales through personalized clienteling and follow-up Own post-purchase communication (repairs, orders, client updates) Create and post daily organic social media content showcasing our collections and brand story Engage with clients across showroom, email, and social channels Who You ArePolished, confident, and naturally client-focused Passionate about luxury, jewelry, or fashion Strong communicator with a warm, professional presence Social media savvy with a creative eye for content Organized, detail-oriented, and proactive 3-5 years of experience in retail, client service, or a similar role Why Join Milano JewelryBe part of a family-owned luxury brand with 35+ years of heritage Work in a corporate environment setting in the heart of NYC Gain hands-on experience in clienteling, VIP development, and brand building Opportunity to grow within a fast-evolving, omnichannel business If you’re someone who understands that luxury is about experience, relationships, and details—we’d love to meet you.