Program Manager (d/f/m)

What We ExpectAs Program Manager, you take end‑to‑end responsibility for complex, multi‑year ERP/CRM transformation programs across Europe Africa. You act as the central point of contact for program sponsors and ensure alignment between business, IT, and external partners.Program Leadership & GovernanceAct as single point of contact for Program Sponsors across the Europe Africa regionCo‑manage overall program plan, timeline, budget, and vendor deliverables together with the external system integratorPrepare and lead SteerCo meetings, including reporting, decision papers, and escalation topicsStakeholder & Vendor ManagementEnsure alignment across central functions, operating units, IT, external vendors, and country leadershipSteer and challenge external partners on proposed solutions and delivery qualityConfidently facilitate decision‑making with senior executivesTransformation & Rollout ExecutionCoordinate cross‑functional and country activities for ERP/CRM/FSM template designFacilitate design workshops and validate vendor deliverablesBuild, drive, and execute the rollout roadmap, sequencing countries and deployment wavesManage risks, dependencies, and issues with clear mitigation and escalation pathsWho we are looking forWe are looking for a candidate who meets the following qualifications:Educational BackgroundA degree in Engineering, Business Administration, or a related field is preferred.Experience8+ years of experience in large‑scale ERP and/or CRM transformation programsProven track record in managing complex, multi‑year global or regional programsExperience steering system integrators and external vendorsSkillsSolid understanding of ERP/CRM architectures, integrations, master data, and workflowsStrong communication skills, calm under pressure, structured and politically awareAbility to balance global standards with local business needsLanguagesFluent in EnglishGerman and/or French are a plusPersonal AttributesHigh degree of independence in managing task areas within general target guidelines.A proactive, "maintenance-oriented" mindset focused on stability and continuous process optimization.Ability to work effectively in a remote or decentralized team setup.What we offerHealth and Safety –Highest standards and a wide range of health promotion and healthcare activitiesFlexibility –We support, for example, through flexible yet regulated working hours and remote working optionsCompensation & pension – Fair working conditions, competitive compensation, following “Collective Agreements” and support with pension schemesCollaboration & diversity –Collegiality is of huge importance – we treat everyone with respect and appreciationDevelopment –Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personallyCreative leeway –We offer an environment in which you can try out new solutions in a no-blame-cultureSustainability –We act with responsibility and environmental awarenessWork environment –We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport ticketsWho we areThe Business Unit Europe Africa is one of the largest of TK Elevator’s Business Units. Its Regional Business Support Center is in Dusseldorf, Germany, from where it coordinates activities in 20+ countries, as well a distributor network in Africa. This unit handles the sale, installation, servicing and modernization of elevators, escalators and moving walks. In select markets, the portfolio also includes home lifts and the service of automatic doors.TK Elevator achieved worldwide sales of €9.2 billion in fiscal year 2024/2025. With around 50,000 employees, 25,000 service technicians, and over 1,000 support centers across the globe, we are driven by what moves people. TKE – Move Beyond.ContactThe advertised position is a full-time position. Please apply online in English, including your notice period and salary expectations.Alexandra DregerTalent Acquisition