Rider Operator Shift Supervisor

Title: Rider Operator Shift SupervisorIndustry: Transportation/TechnologyLocation: San Francisco, CADuration: ~11 MonthsResponsibilitiesSupervise Concierge operations to ensure service standards are being followed to achieve the highest level of customer experience and safety at each location.Monitor and troubleshoot issues that cause delays in vehicle or rider response, as well as impacts to public perception.Execute the new-hire onboarding, training, and communication expectations of Concierge team members under the Functional Manager’s direction.Serve as Concierge point of contact for other teams during shift, completing all administrative tasks related to team coordination.Ensure readiness at Concierge locations for daily missions, assisting with issues that cause delays in start time for the Concierge team.Requirements3+ years of people supervisory experience.3+ years of customer service experience.Proven ability to quickly learn technical subjects and use the latest technology.Demonstrated ability to work in high-pressure, ambiguous, and challenging environments.Ability to use app based technology and multiple tools (laptop, mobile device, etc.)SkillsConcierge operationsCustomer experienceTrainingTeam coordinationHigh-pressure environmentsRadio communicationsTechnical proficiencyMulti-taskingOperations managementComplianceHourly rate is commensurate with experience and is an estimated range provided by WorkGenius.ref_id: cc00972a-af44-4125-83c3-f07321688c9d