Branch Manager

Job DescriptionJob Title: Branch Manager Reporting to: Regional Manager Classification: Full Time Status: Exempt SummaryDirect the day-to-day activities of a Pine facility to deliver outstanding customer service, exceptional equipment quality, and achieve/exceed rental and sales revenue targets. Demonstrate strong leadership skills while managing branch operational processes and procedures, equipment rentals, revenue growth and profitability, and maintain a safe work environment.Primary ResponsibilitiesHire, train, and develop staff to ensure all functions are performed competently and efficiently, set clear expectations for performance, and evaluate resultsManage and coach team members for success and empower them to make good business decisionsEngage in staff activities and hold staff accountable for delivering resultsCreate a professional workplace and model acceptable behaviorEnsure all health and safety procedures are followed and create a safety culture within the site based on education, organization/housekeeping, and PPE requirementsMaintain an efficient, clean, and organized branchEnsure all equipment meets Pine quality standardsConfirm that customers are receiving clean, calibrated, and working equipmentFollow operations workflow procedures from order through delivery and returns through invoicingMaximize equipment utilizationConfirm compliance with all company state and federal policies and proceduresSupport other locations with equipment or other servicesPrimary after-hours contact for the locationEnsure excellent customer experience through each key touchpointDeliver exemplary service and quality productsMonitor and lead proactive customer satisfaction effortsPartner with other departments as internal customers to achieve goalsResolve any discrepancies that impact customer satisfactionEnsure rental and sales revenue goals are achievedFollow up on new and expanded business opportunities and identify new revenue channelsFocus on customer retention methodsPerform other duties, as assigned or requiredKnowledge, Skills, Core CompetenciesTraditional qualities of good attitude, behavior, management practices required Technical and customer-centric focus requiredClean driving recordAnalytical thinker with a solution orientationEmotional IntelligenceProfit and loss experience a strong plusProactive approach with a high sense of urgency to succeedExcellent written and verbal communication skillsEffective leadership, motivational, and organizational skillsDemonstrated success leading peopleBasic mechanical aptitudeEducation/ExperienceBachelor's Degree or equivalent years of experience in environmental testing, operations management, customer-focused commercial or retail management requiredThree to five years of experience in one of the disciplines above required in addition to the degree requirementsExperience as a consultant in environmental testing, environmental industry and/or NDT/NDE experience preferredKnowledge and experience in the equipment rental industry highly preferredEnvironmentThis is a safety-sensitive position. Fast-paced office and warehouse environment with some field travel by car or air for meetings, training, and customer visits.Essential FunctionsThis position is 30% sedentary and 70% active and may include activities such as walking, standing, bending, stretching, and climbing (ladder). Must be able to lift to 50 lbs. assisted or unassisted and requires the ability to drive a Pine vehicle.Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employmentPine Environmental Services believes in the growth and development of a diverse workforce. EOE/M/F/D/VPineSALES