General Manager (San Francisco)

General ManagerLocation: San Francisco, CASalary: $120k-$130k DOEPosition Type: Full-Time, ExemptConcept: Upscale Restaurant & BakeryRelocation Assistance: YesPosition OverviewWe are seeking a passionate and experienced General Manager to oversee all aspects of operations for a high-volume, hospitality-driven restaurant and bakery concept in San Francisco. The General Manager is a natural leader who thrives in fast-paced environments while maintaining exceptional standards for guest experience, food quality, team development, and financial performance.This role is responsible for leading day-to-day operations, developing a strong hospitality culture, and ensuring operational excellence across all areas of the business. The ideal candidate is highly organized, emotionally intelligent, and driven by both guest satisfaction and team success.Key ResponsibilitiesGuest Experience & Hospitality LeadershipCreate and foster an exceptional hospitality experience for guests and team membersLead and develop teams to deliver elevated service standards consistentlyRespond proactively and professionally to guest feedback and service opportunitiesMonitor service flow and make real-time operational adjustments to ensure guest satisfactionBuild a culture centered around accountability, hospitality, and teamworkOperations ManagementOversee all daily restaurant operations, ensuring smooth execution across FOH and BOHEnsure cleanliness, organization, safety, and compliance with all health and labor regulationsMaintain operational efficiency through strong systems, communication, and leadershipManage vendor relationships and coordinate facility or equipment maintenance as neededEnsure all operational procedures and standards are consistently followedTeam Leadership & DevelopmentRecruit, hire, train, coach, and mentor management and hourly team membersCreate training plans and ensure all employees are properly developed and supportedConduct regular coaching conversations, performance reviews, and recognition opportunitiesFoster a positive and collaborative workplace culture focused on growth and retentionSupport leadership development and succession planning initiativesFinancial Management & Business PerformanceOwn and manage all restaurant P&L performance and operational goalsOversee labor scheduling, staffing levels, and productivity optimizationManage inventory, purchasing, food cost, and COGS controlsAnalyze sales trends and identify opportunities to drive revenue growth and profitabilityEnsure accurate cash handling, reporting, and financial accountability proceduresOperational Growth & Strategic SupportSupport new restaurant openings, training initiatives, and company-wide operational projectsPartner cross-functionally with culinary, operations, and people teams to drive consistency and innovationContribute ideas and strategies to improve systems, service standards, and operational performanceQualifications5+ years of restaurant management experience in high-volume hospitality or food & beverage environmentsProven leadership experience managing large teams in fast-paced operationsStrong understanding of hospitality, guest service, and operational systemsExperience with P&L management, labor forecasting, inventory, and financial controlsExcellent communication, leadership, and organizational skillsAbility to remain calm and solutions-oriented under pressureFlexible schedule including evenings, weekends, and holidays as neededExperience with POS systems and restaurant technology platforms preferredCompensation & BenefitsCompetitive base salary, $110k-$130k DOEAnnual Bonus Program401(k) with Company MatchGenerous Paid Time Off (PTO)Comprehensive health benefitsEmployee dining and company perksGrowth and advancement opportunities within a growing hospitality organizationRelocation assistance available for qualified candidatesEqual Opportunity EmployerWe are committed to creating an inclusive and welcoming workplace for all employees and applicants. #AA