Product Support Engineer
Job DescriptionProduct Support EngineerJob OverviewWe are a leading infrastructure safety company seeking a motivated engineer to join our product management team. In this role, you will work closely with our customer-facing teams, engineering department, and manufacturing division to provide technical expertise on our products, assist with product modifications and improvements, and help optimize our manufacturing processes.Key ResponsibilitiesProvide technical product support by preparing and delivering technical information to customers and internal teams.Collaborate with customer-facing teams to understand client requirements and offer engineering insights during client interactions.Assist in modifying and customizing products to meet specific customer needs.Work with R&D teams on new product development initiatives.Analyze manufacturing processes and recommend improvements for efficiency and quality.Create technical documentation and training materials for internal teams and customers.Stay up to date on industry trends and competitor offerings.QualificationsBachelor's degree in engineering (mechanical, materials, or related field) or an associate’s degree with equivalent experience.Strong technical aptitude and ability to quickly learn complex products.Excellent communication and presentation skills.Basic understanding of customer relationship management.Proficiency in CAD, SolidWorks, other engineering software and Microsoft Office suite.Familiarity with Salesforce or other CRM systems and customer support toolsAbility to work effectively in a team environment.Willingness to travel for customer visits, training, or trade shows.Desired SkillsExperience with a structured product design and/or manufacturing process.Knowledge of traffic and/or industrial safety standards and regulations.Strong problem-solving and analytical skills.What We OfferComprehensive training on our products and industry.Mentorship from experienced engineers and product specialists.Opportunities for career growth and advancement.Competitive salary and benefits package.This role offers an exciting opportunity for an engineer to gain hands-on experience in technical product support, product development, and manufacturing optimization. The ideal candidate will have a passion for technology and a desire to work in a dynamic, customer-focused environment.Company DescriptionImpact Recovery was founded in 1991 in San Antonio, Texas, and has grown into a thriving international organization. Expanding beyond roadways, today we manufacture high-performance products that help protect people and property around the world.Impact Recovery was founded in 1991 in San Antonio, Texas, and has grown into a thriving international organization. Expanding beyond roadways, today we manufacture high-performance products that help protect people and property around the world.