Client Success Partner

Position Summary: This position is responsible for communication and coordination between customers, operations and sales, with a focus on improving the customer experience, renewing annual food service agreements, and preserving Upper Crust Food Service reputation as the leader in the Greek House food service industry.Duties/Responsibilities:Own and drive the Customer Experience process to preserve and enhance customer contracts, relationships, and experienceOffer feedback and suggestions on how to enhance the Customer ExperienceActively engage with key customer decision-makers to identify customer needs and uncover roadblocks to ensure commitments to customer satisfaction are met (Phone, Zoom, Email, text)Coordinate with other departments, including Sales, Operations, HR and Finance to solve customer concerns.Maintain and report an accurate forecast of renewals within the assigned territoryNegotiate and execute renewal contracts that align with customers needs and UCFS financial requirementsIdentify upsell opportunities to maximize customer growthWork with sales and operations staff to retain at-risk customersAnalyze agreements and calculate new billing rates for number or service changesAssist where needed in the coordination of Special Events, Pre Semester Service and Summer CampsRetain and renew annual client contracts, while meeting account retention goalsAttend trade shows, conventions and conferences when necessary.Competencies:Communicate proactively, clearly, effectively and professionally, both written and verbal.Build lasting relationships and deliver exceptional customer serviceDetail-oriented with the ability to multitask and stay focused in a fast-paced work environmentRecognize and escalate urgent issues to the appropriate UCFS department.Multitask while maintaining sharp attention to detailImprove business practices through process and procedureWork productively in a remote office setting with minimal oversight on day-to-day operations.Solve problems by thinking critically and utilizing UCFS resources to make the best business decisions possible.Required Skills/Abilities:Strong analytical and problem solving skillsExcellent organizational skills and attention to detailDatabase management using Customer Relationship Management (CRM) softwareExcellent interpersonal skillsEmail, Microsoft Suite, Google Workplace, Zoom, Excel, CalendarDatabase managementPreferred education and experience:College level mathematics and algebra preferred2 years work experience as an Account Manager or in a Customer Service Role.2 years of outside sales experience is preferredFood Service experience is a plus in understanding client needsAssociate's Degree, with a bachelor's degree preferredSpecial demands:This position may require phone calls, emails, text messages to the customer and/or UCFS employees during weekends and eveningsOccasional Planned Travel (15-25%) is required for customer service touch points and trade show attendance.Speedy, reliable home internet is requiredThis is a remote position, working full-time, year round.