Facilities Workplace Experience Manager (Onsite)

Facilities Workplace Experience Manager (Onsite)Job ID265705Posted19-Mar-2026Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Charlotte - North Carolina - United States of AmericaAbout the Role:The Onsite Facilities & Workplace Manager is responsible for ensuring the seamless daily operation of the workplace by combining strong facilities management expertise with exceptional office leadership and employee experience skills. This role oversees building operations, vendor management, safety, and maintenance while also serving as the primary point of contact for employees, guests, and leadership for all office-related needs.This individual is highly visible, service-oriented, and proactive, creating a safe, efficient, and welcoming environment where employees can do their best work.What You'll Do:Facilities ManagementOnsite Five Days a WeekOversee daily building operations including HVAC, electrical, plumbing, life safety systems, and general maintenanceManage relationships with property management, landlords, and third-party vendorsCoordinate preventative and reactive maintenance programsLead safety initiatives including fire drills, emergency preparedness, and compliance with local regulationsManage space planning, moves/adds/changes, and workplace setupMonitor facility budgets, service contracts, and purchase ordersEnsure workplace sustainability and efficiency initiatives are followedOffice & Workplace ExperienceServe as the primary onsite point of contact for employees and visitorsCreate a welcoming, organized, and high-functioning office environmentOversee reception, conference rooms, kitchens, common areas, and overall office presentationCoordinate office events, employee engagement activities, and meetingsManage office supplies, pantry, and service vendorsSupport new hire onboarding from a workspace and logistics perspectiveSoft Skills & LeadershipAct as a trusted partner to employees and leadershipAnticipate needs before they become problemsCommunicate clearly and professionally across all levels of the organizationProvide white-glove service with a hospitality mindsetManage difficult situations calmly and diplomaticallyFoster a culture of safety, respect, and accountability within the workplaceWhat You'll Need:Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Valid driver's license required. Facility Management certification preferred.Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.Extensive organizational skills with a strong inquisitive mindset.Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).CBRE GWSCBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.Find out more