Automotive Techline - R00192714

Automotive Techline Location: Field Quality Center - Smyrna TN On-site M - TH, Virtual on Fridays MVR required Launch Doc attached Complete Description: We are seeking a detail-oriented and technically skilled Technical Information Specialist to join our TECH LINE contact center team. In this role, you will provide manufacturer-level support to dealership service technicians by delivering accurate technical guidance on vehicle diagnostics and repairs. You will also contribute to the documentation and analysis of vehicle incidents, providing technical insights for engineering review, and enhancing the overall service experience. This position is well-suited for individuals who are eager to learn, adaptable to new challenges, and motivated to grow within a collaborative, team-oriented environment. Key Responsibilities: - Provide technical assistance to dealership service technicians responding to TECH LINE cases via phone, email, or chat - Guide technicians through vehicle diagnostics and repair procedures using service manuals, internal databases, and technical resources. - Document all support cases thoroughly; search for related cases and update or close reports as appropriate. - Collect and report technical data on new vehicle incidents for further engineering analysis. - Provide remote support via Tech Link sessions to assist with scan tool diagnosis at dealerships. - Monitor Salesforce dashboards and reports to ensure timely and effective case resolution. - Support internal team members by completing assigned tasks and contributing to a collaborative contact center environment. - Perform general dealer support and department-specific administrative duties. - Uphold brand values and contribute to long-term customer satisfaction and business growth. Qualifications: - High School Diploma or GED required. - Associates in Automotive Technology preferred or 2 yrs. Automotive technical experience in lieu of education - Minimum typing speed of 30 WPM. - Basic computer proficiency and ability to navigate technical resources. - Automotive enthusiast with a positive, helpful attitude. - Excellent verbal and written communication skills. - Ability to pass a drug screen and maintain a clean Motor Vehicle Record (MVR). Preferred Attributes: - Familiarity with technical documentation. - Team-oriented with a proactive approach to problem-solving. - Demonstrated ability to learn quickly and adapt to new technologies and procedures. - Professional training or certification in automotive technology or related fields. Ask the candidate the questions below with no right or wrong answers; this will help the HM determine the level of their skill. Please include this on your screen form (copy and paste into the form vs sending a separate document) Screening Question 1 Do they feel confident they can explain, with detail, how automotive systems operate? (Engine, Auto Transmission, HVAC, Electrical, Brakes, Suspension, Manual Transmission, Drivetrain) Good: confident in 3 of 8 areas Better: confident in 4-5 of 8 areas Best: confident in 5+ areas **Bonus if they are already teaching/coaching others in their shop or are looked up to for guidance) Screening Question 2 Please have them answer this question, and WHY they chose their answer. ______________________ Skills: