Remote Bilingual (Spanish) Customer Service Account Representative

OverviewEmployer Industry: Insurance ServicesWhy consider this job opportunityOpportunity for career advancement and growth within the organizationFully licensed (active Property & Casualty AND Life & Health licenses) is preferredSupportive and collaborative work environment focused on team successFlexibility to work remotely within designated hoursCommitment to diversity and inclusion within the workplaceComprehensive training provided to improve skills and knowledgeWhat to Expect (Job Responsibilities)Answer 50+ inbound calls daily while delivering world-class customer serviceEnsure 100% accuracy in policy servicing, billing, claims support, and endorsementsProactively identify retention risks and escalate to sales when appropriateMaintain precise records and documentation in CRM and internal systemsCollaborate with teammates and sales partners to enhance customer experienceWhat is Required (Qualifications)At least ONE YEAR of relevant industry experience (preferably in insurance)Ability to work from 8:30 AM to 5 PM ET, Monday to FridayHigh standards for personal accountability and follow-throughDemonstrated resilience and adaptability in high-pressure situationsWillingness to obtain required licenses if not already heldHow to Stand Out (Preferred Qualifications)Experience in the insurance industry, particularly with State FarmFully licensed (active Property & Casualty AND Life & Health licenses)Strong customer-centric mindset with emotional intelligenceProven problem-solving skills and attention to detailAbility to contribute positively to team culture and collaboration#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusionWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.#J-18808-Ljbffr