WARRANTY COORDINATOR LONG TERM PART TIME CONTRACT POSITION IN KATY OFFICE ($21 HOURLY RATE)(not remote)

WARRANTY COORDINATOR LONG TERM PART TIME CONTRACT POSITION IN KATY OFFICE ($21 HOURLY RATE) (not remote) any 4 hours per day.SUMMARYUnder the supervision of the Warranty Administrator the Warranty Coordinator plays a critical role in managing heavy equipment/ construction equipment warranty claims and activities. This role is responsible for administering warranty claims, partnering with internal teams and trade partners, and serving as a trusted point of contact.This position requires warranty claim process knowledge, exceptional organizational and communication skills, and a customer‐first mindset. Warranty Coordinator is expected to manage multiple claims simultaneously while ensuring timely, high‐quality that align with company warranty standards and service expectations.SPECIFIC RESPONSIBILITIESCoordinator reports to Warranty Administrator and works as a team to address the daily operation of the Warranty department.Serve as primary customer contact for warranty issues, ensuring timely, accurate resolution and acting as a strong advocate for customer needs.Responsible for timely processing and collection of all warranty claims with various manufacturers.Oversees and provides support for dealer warranty claims process, from initiation to closeout.Review and validate warranty claims per contractual terms, prioritize multiple cases, and coordinate with vendors, field technicians, and internal teams to minimize customer downtime.Track warranty trends regarding Warranty Policy and Procedures as it pertains to claims adjusting.Adjust and approve claims for payment and follow through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid.Follow issues to closure and communicate corrective actions to appropriate partiesReview and process registrations and managing follow through with dealers to complete. Identify and create SOP future training to LG employees and/or dealers utilization.Instruct dealers on registration submission process, claim warranty process via webinars or in collaboration with Lead.Assist with changes within the DMS system that are issues universally.Update policies and procedures.Weekly release of credit memos and updating information into shared reconciliation file.Other duties as assigned for business need.The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.NO SPONSORSHIP - Must have valid work authorizationBACKGROUND & SKILLSHigh school diploma or the equivalentProficient in English (written and oral); Strong written, verbal, presentation, and interpersonal communication skillsStrong working knowledge of Microsoft OfficeAbility to effectively communicate verbally and in writingAbility to confront and resolve difficult customer service situationsDemonstrated customer service skillsAbility to read and comprehend written instructions and informationTwo years of experience in warranty claim processing