Center Administrator

Benefits:401(k)Competitive salaryHealth insuranceBenefits/PerksPaid time offHealth insuranceDental insuranceRetirement benefitsEmployee referral incentivesGreat health care environmentJob SummaryTo manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.ResponsibilitiesRecruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positionsSupervise, evaluate, and execute performance evaluations of non-provider staffPartner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is renderedEnsure staff compliance with company policies and procedures and state and federal rules and regulationsLead and organize staff meetings, daily huddles, and in-service programsSpearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various toolsEnsure compliance with front office procedures and accuracy of financial transactionsEnsure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial suppliesMonitor various key performance indicators and put programs in place for continual improvementQualificationsBachelor's degree preferredA minimum of two years experience working in a supervisory role in a medical office preferredDemonstrated skills in written, verbal, and consultative communicationsAbility to deliver high levels of customer service and achieve customer satisfactionUnderstanding of compliance and regulatory guidelinesCompany OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.AFC is the parent company of AFC Franchising, LLC (AFCF).