Administrative Support 1

Reports To: Office Manager / Administrator Position Summary The Administrative Support I team member serves as the primary front-office support for our home healthcare office and plays an essential role in daily operations. This position is responsible for answering phones, correcting EVV for home health aides, following up on physician orders, and providing limited field support such as transportation and document delivery as needed. Key Responsibilities Front Office & Communication Answer and route incoming phone calls in a professional and timely manner Greet visitors and provide general information to clients, caregivers, and staff Maintain a professional and welcoming front office environment EVV & Aide Support Review, correct, and reconcile Electronic Visit Verification (EVV) entries for home health aides Communicate with aides regarding missed or incorrect EVV entries Ensure EVV documentation is accurate and compliant with payer and state requirements Clinical & Administrative Support Follow up on physician orders, signatures, and required documentation Track outstanding orders and communicate status updates to clinical and administrative staff Assist with maintaining patient records and administrative files Field & Operational Support Provide occasional field support, including transportation for staff, document drop-offs, or supply pickups Assist with general office operations to support continuity of patient care Qualifications High school diploma or equivalent required Previous experience in a medical office, home healthcare, or administrative role preferred Familiarity with EVV systems is a plus Strong communication and organizational skills Ability to multitask and prioritize in a fast-paced environment Reliable transportation and ability to perform limited field duties as needed Skills & Competencies Attention to detail and accuracy Professional phone etiquette Basic computer proficiency Ability to handle confidential information appropriately Team-oriented with a flexible, supportive attitude Work Environment Primarily office-based with occasional local travel Frequent interaction with clients, caregivers, and healthcare professionals Job Types: Full-time, Part-time Pay: $15.00 - $17.00 per hour Expected hours: 30 – 40 per week Work Location: In person