Jr. Systems Administrator (Hanover)

Rhee Bros., Inc. is one of the largest importers of Asian food in the United States. Our mission is to provide our customers best-in-class distribution services through innovative products, sourcing, and logistics solutions in Pan-Asian Food. Located in Hanover, MD, Rhee Bros currently serves independent Asian retailers, wholesale grocery and chain retailers, food service distributors, chain restaurants, and manufacturers. At Rhee Bros, our employees are the heart and soul of what we do. For two generations, we've become more diverse with talented professionals from all walks of life and backgrounds, and we aim to continue that tradition for years to come. The physical heart of Rhee Brothers is our main distribution center in Hanover, MD. Our warehouse and transportation teams handle over 20,000 cases of dry, refrigerated, and frozen products every day. Food quality is paramount to our customers, and we pride ourselves on the safety and cleanliness of our 230,000 square-foot warehouse. Rhee Bros is a third-party food safety audited facility.Job Title: Jr. Systems AdministratorDepartment: ITThe Systems Administrator position is responsible for performing all aspects of customer service and support related to our Company's IT infrastructure.Key areas of responsibility include providing end user support for company's IT systems, procuring, and maintaining the company's IT assets, managing IT system projects, and controlling access to company data.Key ResponsibilitiesInfrastructure & Network SupportMonitor and maintain network uptime, performance, and system healthAssist in managing Windows servers, Active Directory, and endpoint devicesSupport basic networking (TCP/IP, subnetting, VLANs, routing)Maintain backups and assist with disaster recovery proceduresAssist with hardware procurement and lifecycle managementSecurity & Access ManagementManage user accounts and permissions across ERP, WMS, databases, and Microsoft 365Support patch management and endpoint security initiativesAssist in implementing and maintaining network security best practicesERP & Systems SupportSupport ERP and WMS system configurations and troubleshootingAssist internal teams with reporting and data requestsParticipate in system testing, documentation, and implementation projectsData stewardship duties including data quality management, lifecycle oversight, implementation of rules and procedures issued by data governancePromoting a data-driven culture through data literacySME duties, acting as the bridge between IT and business departments, identifying, researching, and fixing data quality issues, managing metadataHelp Desk & End-User SupportRespond to technical support requests in a timely and professional mannerDiagnose and resolve hardware, software, and connectivity issuesDocument issues, resolutions, and procedures for knowledge sharingDocumentation & Process ImprovementCreate and maintain technical documentation and user guidesAssist in documenting workflows and system requirementsConduct user training sessions when neededContinuously identify opportunities to improve IT processes and system reliabilityRequirementsAssociate or bachelors' degree in Information Systems, Information Technology, Computer Science, or related field (or equivalent level hands-on experience)Korean language proficiency preferredStrong computer skills and technical knowledgeStrong documentation and communication skillsExperience with Windows OS and Microsoft 365 administrationUnderstanding of basic networking concepts (subnetting, VLANs, routing, TCP/IP)Proficiency in Microsoft ExcelBasic SQL knowledgeExperience supporting ERP or WMS systems preferredExperience with virtualization (Hyper-V or VMware) preferredFamiliarity with Windows Server and Active Directory preferredExperience with ticketing systems preferredBasic PowerShell scripting knowledge is a plusRhee Bros., Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, gender, sexual orientation, marital status, disability, or any other class protected by federal, state, and local laws.