Dispensary Technician

Why Join Us?The team at ECHO is comprised of the brightest and most dedicated professionals in oncology care. Working at ECHO provides an opportunity to deliver the highest level of care and service to patients while in a supportive, close knit and cutting edge environment.Job DescriptionEssential Job DutiesResponsible for ensuring the accurate and timely processing of prescriptions within the dispensary system, fills and prepares orders for patient pickup in the officeAccurately enters patients into the dispensary system, and EMR and updates/maintains records as neededAssist patients with financial assistance applications.Obtains signatures from patients and processes co-pays according to company procedure.Properly handles insurance rejections, denials, and unique patient circumstances to troubleshoot for claim resolutionContacts patients and/or caregivers to determine supply needs, establish refill schedules, and anticipate upcoming Office VisitsProvides an excellent patient service experience at all timesCommunicates clearly and effectively both in person, via email and phone to a variety of audiences including patients, Physicians, Nursing, Administration and staff as well as PBMs and third-party claim processing groupsDocuments all pertinent patient communications and escalates to the Medical Provider as neededPlaces medication purchase orders and controls inventory by ordering as needed to meet patient demandPerforms monthly on-hand Inventory and maintains an accurate count record within the pharmacy systemMaintains organized prescription hardcopy filing records according to state and federal lawsRetrieves necessary documentation to respond to Auditing requestsEnsures that all dispensary areas are cleaned regularly and free of clutterAdheres to appropriate safety and quality assurance practices and policiesComplies with state and federal laws.Other duties as assigned.ScheduleThis position will be scheduled up to three days per week, with hours of 8:30 am to 5 pm.QualificationsA high school diploma. At least two years of experience working in a hospital or healthcare setting. Experience with patient copay assistance programs and/or foundation assistance is preferred. Oncology experience not required