Program Manager

Business Development Houston, TX — On-site Full-time Description Serves as the primary liaison for customer accounts, overseeing the entire process from preparing quotes and processing orders to ensuring final delivery and cultivating long-term satisfaction.ResponsibilitiesContact customers: Initiate outbound calls and respond to inbound inquiries from existing and potential customers to identify their needs, build rapport, and establish strong relationships. Quote preparation: Prepare and deliver accurate and timely quotations to customers, taking into account their specific requirements, product pricing, and delivery terms. Customer relationship management: Develop and maintain a deep understanding of customers' businesses, needs, and preferences.Proactively follow up on quotes, orders, and inquiries to provide exceptional customer service and ensure customer satisfaction. Order processing: Coordinate order processing activities, including order entry, documentation, tracking, and expediting, to ensure timely delivery and customer satisfaction. Feedback and reporting: Provide regular feedback to the management team regarding customer preferences, market trends, and competitor activities.Continuous improvement: Actively contribute to improving sales processes, customer experience, and overall sales performance by suggesting and implementing innovative ideas and best practices.RequirementsBachelor's Degree or equivalent related work experience. 3+ years of proven experience in inside sales, customer service, or a related role. Excellent verbal and written communication skills, with the ability to build rapport and establish long-term customer relationships. Active listening and effective negotiation skills are essential. Basic understanding of electronic components, products, and applications is preferred. Willingness to learn and stay updated on industry trends and advancements.Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment. Attention to detail and accuracy are critical. Collaborative mindset with the ability to work effectively within cross-functional teams and support colleagues. Ability to adapt to changing business priorities and customer needs. Resilience and a positive attitude in overcoming challenges. Proficiency in relevant software applications such as ERP/MRP systems, Google Suite / Microsoft Office.Preferred QualificationsExperience in electronics manufacturing.