OneAdmin Planning & Operations Manager

Equal Opportunity EmployerThe State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.Position DetailsJob Code #:JC-517545Position #(s):402-802-4800-XXXWorking Title: OneAdmin Planning & Operations Manager Classification:SUPERVISOR I$7,172.00 - $8,910.00New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.# of Positions:MultipleWork Location:Solano CountyTelework:TeleworkJob Type:12 Month Limited Term - Full TimeDepartment InformationState Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance, yet value a healthy work/life balance.Job Description And Duties This is a 24-month limited term position which may be extended, cancelled, or made permanent at any time. If becoming permanent, the selected candidate must be eligible for a permanent appointment at the time of the LT appointment or at the time of the conversion. Are you looking to lead a high impact team and support staff in delivering exceptional administrative service? If you’re a strong communicator who learns quickly, thrives in a fast paced environment, and enjoys empowering others, this Supervisor I opportunity within OneAdmin Planning & Operations could be the perfect fit for you! OneAdmin Planning & Operations has an immediate opening for a limited term position as a OneAdmin Planning and Operations Manager at the Supervisor I level. This position is responsible for providing guidance and direction to the AskAdmin team within OneAdmin Planning and Operations. This is a high impact unit that performs the handling/processing all AskAdmin requests through a Case Management System (CMS), phone system, and general email inbox. In addition, the Supervisor I follows up on complex Ad-Hoc requests, provides training and resources to AskAdmin professionals, and ensures quality standards for the unit. Desired characteristics of this position will include and are not limited to: Direct experience in managing a team that deals with a high volume of calls, cases and/or email inquiries Experience in triaging cases to multiple HR and Administrative groups and problem solving before escalating to Tier 2 teams. Familiarity of existing OneAdmin Systems, including the OneAdmin Case Management System, OracleHR, and MyStateFundCareer Build and maintain effective relationships between business units Exceptional interpersonal and strong managerial ability Ability to develop and engage individuals into a high-preforming team Proficient in handling multiple priorities Knowledge of State Fund policies and procedures Desired Qualifications Ability to analyze and evaluate requests submitted through a variety of channels Experience in preparing written scripts, reports, and recommendations Strong written and verbal communication skills Ability to independently research through a variety of databases to provide feedback and determine the best solution Strong background in Microsoft Excel, Word, and PowerPoint Experience in preparing reports in Microsoft Excel Ability to coordinate, facilitate and create/give presentations Ability to work collaboratively across functions toward shared objectives Ability to inspire and coach a high performing team You will find additional information about the job in the Duty Statement .Special RequirementsEffective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay.To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held. Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting an SOQ that is not your own may be cause for disqualification from the hiring process. Application InstructionsCompleted applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.Final Filing Date: 5/20/2026Who May ApplyIndividuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).How To ApplyComplete Application Packages (including Your Examination/Employment Application (STD 678) And Applicable Or Required Documents) Must Be Submitted To Apply For This Job Posting. Application Packages May Be Submitted Electronically Through Your CalCareer Account At Www.CalCareers.ca.gov. When Submitting Your Application In Hard Copy, a Completed Copy Of The Application Package Listing Must Be Included. If You Choose To Not Apply Electronically, a Hard Copy Application Package May Be Submitted Through An Alternative Method Listed Below:Address for Mailing Application PackagesYou may submit your application and any applicable or required documents to:State Compensation Insurance FundMailing AddressAttn: JC-517545 CAPO BOX 659015Sacramento , CA 95865Address for Drop-Off Application PackagesYou may drop off your application and any applicable or required documents at:State Compensation Insurance FundTalent Acquisition/StaffingJC-517545 CA2275 Gateway Oaks DriveSacramento , CA 9583308:00 AM - 05:00 PMRequired Application Package DocumentsThe Following Items Are Required To Be Submitted With Your Application. Applicants Who Do Not Submit The Required Items Timely May Not Be Considered For This Job:Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is required and must be included.Statement of Qualifications - Please provide your name and JC-number in the top right corner of the page. Describe how your leadership experience, engagement approach, and ability to guide staff through complex administrative inquiries have prepared you for the Supervisor I role within OneAdmin Planning & Operations. Include a specific example that demonstrates these competencies in action. Limit your response to 2 pages and provide a reference that can verify your response. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.