Senior Manager, IT Infrastructure & Operations

Anteris is a science-driven structural heart company that is redefining expectations and advancing the field through cutting-edge solutions focused on restoring native-like physiology versus treating symptoms of structural heart disease. We are currently developing a new class of TAVR designed to mimic the performance of a healthy aortic valve. With offices in Minneapolis, MN, US; Geneva, Switzerland; and Brisbane and Perth, Australia, we have a growing and inclusive team.We are seeking a hands-on Senior Manager, IT Infrastructure & Operations to lead and support the day-to-day operation of our global IT environment.This is a high-impact leadership role in a lean, agile IT organization and is ideal for a working manager who enjoys both strategic ownership and hands-on problem solving. The role leads a blended team of employees, contractors, regional support contacts, and select service providers, with responsibility for infrastructure architecture, operational stability, service delivery, and the continued growth of the IT operations function.The position combines technical depth with operational leadership across infrastructure services, networking, cloud environments, help desk operations, and the core technologies that support a growing global medical technology company. Working closely with IT peers and leadership, this person will help shape how Infrastructure & Operations scales over time, including future team design, service models, and technology investments. This role also offers the opportunity to help design and build the next-level IT organization over the next two years as the company scales toward commercial readiness, with meaningful opportunity for the role to grow in scope and impact along the way.We are looking for a leader who values service management and operational excellence as much as the technical side of IT, and who can contribute to platform direction, architecture input, and ecosystem design while strengthening reliability, discipline, and day-to-day execution. Success in this role requires experience in a regulated manufacturing environment and a practical mindset for scaling technology in support of growth.At Anteris Technologies, you'll be part of a team dedicated to enhancing the quality of life for patients with aortic stenosis through groundbreaking medical devices. Join us in our mission to revolutionize structural heart solutions.Primary Duties and ResponsibilitiesLead day-to-day IT infrastructure and operations across U.S. office and manufacturing locations, while coordinating support coverage for teams in Brisbane, Perth, and GenevaOversee service desk, deskside support, server operations, cloud-hosted solutions, and core workplace technologiesDrive reliable IT operations through strong service management practices, including incident, request, problem, change, asset, and configuration managementApply ITIL-aligned and other practical industry best practices to strengthen service delivery, team accountability, and operational disciplineOwn infrastructure-related change and configuration management processes, ensuring changes are planned, documented, communicated, and executed in a controlled wayOversee IT asset management and maintain clear operational documentation across the environmentCoordinate backup, restore, and disaster recovery readiness, including testing and follow-up improvementsPartner with plant and site leaders as the primary IT infrastructure and operations contact for support, reliability, and improvement needsWork closely with IT and business application teams to support ongoing services, issue resolution, operational handoffs, and new system deploymentsPartner with the cybersecurity lead to support cybersecurity roadmap deployments, infrastructure hardening, control improvements, and related operational best practicesLead and develop a blended team of employees, contractors, regional support contacts, and limited MSP supportManage vendor relationships, service performance, and infrastructure-related budgetsLead upgrades, refreshes, and continuous improvement efforts that improve reliability, supportability, and user experienceProvide practical technical planning and architecture input in partnership with IT leadership and peersSkills, Knowledge, Experience & Qualifications8+ years of experience in IT infrastructure, technical operations, or end-user support3+ years of experience leading technical staff, contractors, or service providersExperience managing both infrastructure operations and service desk / end-user supportExperience in building/working in an ITIL-aligned environment and applying service management best practicesExperience supporting multi-site environments with a mix of office, executive, and manufacturing or operational usersExperience supporting international offices or remote sites using a blended support model across internal technical teams, local onsite resources, and third-party service providersStrong knowledge of cloud and on-prem infrastructure, Microsoft-centric workplace technologies, endpoint support, and core IT operationsExperience partnering across infrastructure, business applications, and cybersecurity teams to support both ongoing services and new deploymentsExperience contributing to technical architecture, platform planning, and ecosystem decisions in addition to day-to-day operations leadershipExperience managing vendors, budgets, and operational improvement initiativesComfortable working in a lean, fast-moving environment where processes and platforms are scaling with the businessPreferred Qualifications:Experience supporting regulated industries such as medical devices, healthcare, or life sciences.Relevant industry certifications preferred, including Microsoft, Cisco, AWS, CompTIA, or service management certificationsExperience supporting global or multi-site organizations.What We Offer:Opportunity to make a significant impact on the healthcare industry by advancing groundbreaking therapies.Inclusive Team Environment - collaborative and dynamic work environment with a culture of innovation and excellence.Competitive compensation package, including salary, performance-based bonuses, and stock options.Career development opportunities and a chance to be part of a growing company that values its employees.Health and Wellness Offerings:Medical, Dental, and Vision PlansFlexible Spending Account (FSA)401k + Company MatchLife, AD&D, Short Term and Long-Term Disability InsuranceBonus Plan EligibilityEmployee Equity ProgramPaid Holidays & VacationEmployee Assistance ProgramNote: We may require proof of COVID-19 vaccination to comply with the state, local municipality, and/or travel regulations.Anteris Technologies recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We have a clear vision: to be a place of belonging for all humans by promoting diversity, multiculturism and inclusion, as a goal and reflection across the organization. Diversity is more than a commitment - it is part of our mission to deliver the best structural heart products on a global scale.