Manager, Customer Experience Technology

Why work at MGIC? Are you someone who wants to play a critical role in our company’s success? Do you enjoy solving puzzles and finding a better way to get things done? Are you someone who likes to Take The Lead and make an impact? If so, then imagine yourself at MGIC. At MGIC we are a team of dedicated professionals on a fearless mission. A team that fosters a culture of career development and continuous learning opportunities to help you rise to new heights. We are passionate about providing outstanding customer service and making a difference in our community. #WeAreMGIC How will you make an impact? As a manager, Customer Experience Technology, you will be part of our growing Customer Experience department. You will be responsible for executing Digital Customer Experience and API Strategy of MGIC through a team of Software Engineers, Systems Analysts, Architects, and Staff Augmentation resources. Oversee the design, development, and implementation of web-based and cloud-based application projects. This is accomplished by: Manage, lead, and support others through the process of change both within the team and throughout the organization to achieve results related to MGIC’s corporate strategy. Analyze business processes and issues. Manage departmental policies, procedures, and standards to enhance efficiency and work quality. Responsible for full life cycle development of web and cloud-based applications to include design, implementation, testing and maintenance of simple to complex computer programs and subsystems. Collaborate closely with the architects, engineers, and product managers to architect and develop technical design and approach, ensuring proper monitoring and alerts are in place for any solutions. Manage the day-to-day activities of the software engineering team within an Agile/Scrum environment. Manage consulting services, including development of statements of work, engagement and management of contractors, and monitoring of work against the SOW. Partner closely with Directors and Architects on technology roadmaps and fostering an agile mindset and culture. Translate our digital strategies into a delivery roadmap to inform and steer digital experience enhancements and align organizational efforts. Contribute to the creation of the Digital team’s overall digital strategy and be accountable for achieving our goals. Do you have what it takes? 3+ years of experience managing the architecting and designing (architecture, design patterns, reliability, and scaling) of on-premises and cloud systems. Some knowledge with SQL, RESTful APIs, system design, data structures, and algorithms Knowledge within at least one application language: Java, C#, Python, NodeJS etc. Experience delivering web applications and integration capabilities. Experience with Portal enabling technologies e.g Salesforce, Sitecore, etc. Experience with API integrations and microservice architectures. Experience with Client-Side technologies including JavaScript, CSS3, Angular, React Experience with API platforms, developer portals, and/or API management tools (Mulesoft, Apigee, Azure, Boomi, etc), and with managing API programs/partnerships a plus. Mortgage or Mortgage Insurance experience a plus. You might be a good fit if you like to: Work collaboratively in an innovative culture using Agile techniques and methodologies. Lead multiple complex cross-functional projects. Investigate problems and make recommendations for resolution. Drive partnerships with internal teams and building relationships through project delivery. Communicate strategy and vision of a project to technical and non-technical team members. Identify and remove obstacles to change. What does success look like? First 30 days: Understanding current state and future direction. First 6 months: Develop capabilities from within our delivery roadmaps, plan, execute and implement. First year: Continue to plan, execute, and implement capabilities outlined in delivery roadmaps. #LI-Hybrid #LI-Remote #LI-MA1 Enjoy these benefits from day one: Competitive Salary & pay-for-performance bonus Financial Benefits (401k with company match, profit sharing, HSA, wellness program) On-site Fitness Center and classes (corporate office) Paid-time off and paid company holidays Business casual dress For additional information about MGIC and to apply, please visit our website at www.mgic.com/careers . Note to all recruitment agencies: MGIC does not accept unsolicited agency resumes. Any unsolicited resumes sent to MGIC, directly or indirectly, will be considered MGIC property. MGIC is not responsible for any agency fees associated with unsolicited resumes. A recruiting agency must have a valid, written and fully executed agency agreement to assist with a requisition.