Support Analyst

Our award-winning healthcare client is seeking a Support Analyst to provide hands-on End User Device (EUD) and Service Desk support across multiple onsite locations. This individual will serve as a key point of contact for internal users, delivering high-quality technical support related to hardware, software, printers, mobile devices, and operating systems in a fast-paced healthcare environment. This position is 100% onsite and requires travel between local facilities, so reliable transportation is required.ResponsibilitiesProvide Tier 1 technical support for PCs, laptops, printers, peripheral devices, mobile devices, and operating systemsDiagnose and resolve hardware, software, networking, and application issues both remotely and onsiteSupport deployment, imaging, setup, and replacement of IT equipment including PCs and printersManage and track support tickets through resolution while ensuring accurate documentationEscalate complex Tier 2 issues to appropriate technical teamsSupport incident management, problem management, and change management processesMaintain strong customer service standards and communicate effectively with end users and stakeholdersCoordinate and manage support queues to ensure proper categorization and timely resolutionAssist with maintaining compliance with enterprise information security standards and healthcare regulatory requirementsRecommend process improvements to reduce recurring technical issues and improve service qualityRequired Qualifications3–5 years of experience providing End User Device (EUD), desktop support, or Service Desk supportHands-on experience deploying PCs, printers, and related IT equipmentExperience supporting printers and peripheral devicesPrior experience working in a hospital or healthcare environmentCompTIA A+ Certification requiredReliable transportation and ability to travel between multiple onsite locationsStrong troubleshooting and problem-solving skillsWorking knowledge of Microsoft operating systems, deployment, imaging, auditing, licensing, and complianceFamiliarity with networking concepts and the TCP/IP protocol suiteAbility to work independently and collaboratively in a team environmentExcellent communication, documentation, and customer service skillsPreferred QualificationsTechnical school diploma, some college coursework, or equivalent experienceExperience supporting healthcare environments or medical end usersFamiliarity with medical terminologyAdditional certifications such as Network+, Security+, MCP, MCSA, ITIL Foundations, CCNA, or Lenovo/Lexmark certificationsMilitary background is a plusPrevious experience supporting large enterprise healthcare organizations is a plusThe Team Is Specifically Seeking Candidates WithStrong hands-on deployment experienceProven printer and hardware support capabilitiesPrior hospital or healthcare support experienceExcellent customer service and communication skillsA proactive, team-oriented mindset with the ability to thrive in a fast-paced onsite environment