Client Services Coordinator

Job Title: Client Services Coordinator Department: Finance Position Summary: Ensure a clean and efficient revenue cycle for all self -pay services related to the Behavioral Health Services programs including collections of past due amounts from individuals. Agency: New View Alliance is the parent company of Gateway-Longview, Inc. and New Directions Youth & Family Services, Inc. providing both agencies with strategic planning, advocacy, and shared administrative support for Finance, Human Resources, Information Technology, Corporate Integrity, Performance Improvement, and Diversity, Equity, and Inclusion. NVA is an equal-opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we serve. Compensation $18.00 - $22.00/hour Offers based on education and years of relevant experience Hours/Schedule Full-Time, 35 hour work week Monday - Friday Position Specific Duties/Responsibilities: Ensure accurate registration of patient demographics to billing system and complete insurance verification across assigned programs. Call patients to inform them of their copay and deductible responsibility. Verify insurance eligibility 48 hours prior to client’s scheduled appointments and inform clinician and client if insurance is inactive. Verify new clients added to the schedule after two days and communicate with clinician. Review patient bills for accuracy and completeness and obtain any missing information. Produce billing statements for co-pays and co-insurances. Respond to billing inquiries on a daily basis. Work collaboratively with the Medical Billing Supervisor as well as the Clinic Supervisor. Adhere to HIPAA rules at all times. Gather data and prepare reports as requested by the Medical Billing Supervisor to include insurance adjustments and writeoffs, final notices and collections, and balance statements. Other duties as assigned Knowledge, Skills, and Abilities Ability to work in an Electronic Medical Record. Working knowledge of Microsoft Office products. Must be very detailed driven, well organized, and have strong analytical skills. Understands and values the importance of the “team” in accomplishing goals. Must possess a high degree of discretion in dealing with confidential client information & adhere to all HIPPA guidelines. Ability to work collaboratively toward an effective performance improvement process designed to improve program efficiencies and effectiveness for the clients and their family resources. Able to handle highly confidential information. Proficiency with typing and computer skills. Must have excellent organizational and communication/interaction skills Ability to accept supervision and collaborate as part of a team. Ability to be flexible and adapt to change. Qualifications 2 years’ experience in medical billing in a healthcare setting, account reconciliation and collections An EEO/AA Agency We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.