Repair Customer support

Repair Advocate Assoc. Lead (Remote role)Desired skills:Diesel/Automotive Technical and Diagnostic experience - strongly desiredPresentation skills/public speakingProficient in Microsoft Officecandidate has solid diesel experience as well as customer service is a good fit for this roleServes as the main contact with dealers’ service department and the customer breakdown department. Manages the numerous interactions required to affect specific repairs and reduce the downtime to enhance the customer’s experience.Monitors and manages a high volume of all communications between a dealer service department, Company management/technical services, and a customer regarding specific repairs. Keeps the customer informed about status of each repair, and the estimated time to the next repair milestone.Associates degree and at least 3 years of technical truck/automotive and direct customer service experienceORAt least 5 years of technical truck/automotive and direct customer service experience