Warranty Cancellations Manager - RideNow Allen

Warranty Cancellations Manager RideNow Powersports is seeking a detail-oriented Warranty Cancellations Manager to join our Allen team! Manages a team that is responsible for collections, processing, and researching aftermarket service contracts to support the Warranty Cancellations team and RideNow dealership locations. Manages a team of Warranty Cancellations Administrators. Assist with the answering of incoming email communication. Assist with the answering of calls to the department phone line and escalations. Assist processing incoming check refund calculations for pending cancellations. Research aging cancellation requests and work through problem resolution. Process all incoming cancellation requests for an assigned territory Ensures the Cancellations team meets processing goals of 80% closures in 30 days personally and group average. Provide exceptional customer service to both internal and external customers. Any other specific duties deemed necessary for the overall success of the department and dealerships as a whole. Maintains a positive working relationship with all other employees. Must be able to sit for prolonged periods of time at work station