Produce Manager

Job Requirements Sendik's Food Markets: Join a Century of Excellence. Sendik's Food Markets is far more than a grocery store-we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 18 store locations across Southeastern Wisconsin.At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience.If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.Role TitleProduce ManagerManagerStore DirectorJob SummaryThe Produce Manager will be responsible for modeling and promoting Sendik's culture by consistently providing"best in class" service to our guests. The main responsibility of the Produce Manager is to oversee production,associates, customer satisfaction and standards for the Produce Department. In addition, the Produce Managerplays a critical role in ensuring goals and metrics are consistently met throughout the department. As a part ofthe Sendik's leadership team, the Produce Manager must demonstrate accountability, strong team manage-ment skills and hands-on involvement, both on the floor and with the team.Our Values:Service: We will treat every customer like a beloved family member or friend and find a way to say "yes" to our customers. It's important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere "Thank you for your business!"Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use "Red Truck Service" when additional assistance is needed.Work Experience Duties/ResponsibilitiesServe customers in the Produce Department while modeling Sendik's culture and providing "best in class" customer service, which includes, greeting, engaging, delighting and thanking every guest for their businessProvide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaintsManage all areas of the Produce Department, consistently leading by example and applying effective management techniquesEnsure that the Produce Department is always full and fresh with the best quality produceOversee weekly production schedule for fresh and packaged produceMaintain department conditions, ensuring shelves are stocked, product is rotated and the department is clean and well organizedMaintain and update weekly reports (purchasing, sanitation and inventory)Order inventory based on reports (shrink, overage, expired, etc.)Control shrink by re-purposing of productOversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedbackCreate and maintain schedule; including schedule changes and time-off requestsAssist with unloading, stocking and rotating daily produce deliveriesCreate attractive Produce Department displays and end caps based on specific weekly sales and merchandising plansCommunicate with Store Director/Assistant Store Director in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as neededAchieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniquesAttend store-level management meetingsParticipate in additional training and leadership activities as directedMaintain a clean and safe work environment by adhering to safety/sanitation regulations and proceduresOperate, maintain and clean produce equipment including knives, juicers, coolers and slicersAssist with all other Produce Department duties as neededQualificationsMust be a minimum of 18 years of age due to required operation of Produce equipmentPrior experience with produce within a grocery store setting, as well as leadership experience is requiredProficient knife-handling skills, especially while preparing large quantities of produceAbility to successfully lead, coach, train, develop and motivate a teamAbility to provide clear direction and delegate responsibilities to a team after determining department needsStrong understanding of department financials and the ability to manage budgets to meet financial goalsStrong knowledge of local and state health, sanitation and safety regulationsAbility to quickly adapt to changing conditions, priorities and circumstancesAbility to maintain composure, meet deadlines and work effectively under pressureAbility to work effectively in a fast-paced environmentExcellent communication, organizational and planning skillsAbility to make independent decisions regarding department needs and prioritiesStrong verbal and written communication skillsStrong sense of urgency, time management, prioritization and multitasking skillsStrong sense of team - ability to anticipate the needs of the teamStrong computer skills, working knowledge in Microsoft Office product suite and Google ProductsExcellent attention to detailExcellent problem-solving and conflict resolution skillsExceptional customer service skillsAbility to accommodate a fluctuating schedule, including evening, weekend and holiday shiftsAbility to stand, walk, lift, bend, push/pull for extended periods of timeAbility to lift up to 50 pounds