Marine Service Manager

Job Description Looking for More Than a Typical Service Manager Role? Our company is seeking a driven and highly capable Marine Service Manager to lead operations in the Miami market. This is not a standard desk-management position — we're looking for someone who can wear multiple hats, lead from the front, solve problems quickly, and thrive in the fast-paced marine industry. The ideal candidate is operationally strong, customer-focused, mechanically minded, highly organized, and comfortable balancing field operations, customer relationships, scheduling, team leadership, revenue growth, and business development responsibilities. What You'll DoOversee day-to-day marine service operations in the Miami areaCoordinate technicians, subcontractors, scheduling, and customer projectsManage customer communication, service expectations, and follow-upBuild strong relationships with yacht owners, captains, marinas, and vendorsDrive revenue growth through customer retention, upselling services, and developing new business opportunitiesAssist in estimating, troubleshooting, logistics, and operational problem-solvingSupport recruiting, training, and management of service personnelEnsure projects are completed safely, efficiently, and to Hartman standardsIdentify opportunities to improve operations and grow customer relationshipsStep in wherever needed to support the success of the division What We're Looking ForStrong marine industry experience requiredPrevious service management, operations, or leadership experience preferredAbility to multitask and manage multiple priorities under pressureStrong leadership, communication, and organizational skillsCustomer-service mindset with strong follow-throughMechanically inclined with practical problem-solving abilitySelf-starter who works well independently and with a teamComfortable handling both field and administrative responsibilitiesWillingness to travel locally throughout the Miami areaStrong sense of urgency and professionalism Why Join Hartman?Employee-owned company culture (ESOP participation)Established reputation in the South Florida marine industryLong-term career growth opportunitiesStrong leadership support and resourcesCompetitive compensation packageTeam-oriented and growth-focused environment Ideal Candidate TraitsAdaptable and solutions-orientedThrives in a fast-moving environmentTakes ownership and accountabilityLeads by exampleComfortable wearing multiple hats dailyStrong sense of urgency and professionalism